Assessing Support Officer

Auto & General; Sydney; Presencial; AUD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses & recognition

Volunteer days

ME day

Paid parental leave

Additional leave options

Learning & development

Volunteer opportunities

Wellbeing & fitness discounts

On-site events

Perks app access

Descripción de la vacante

Auto & General is seeking an Assessing Support Officer at our Lidcombe Insurance Assessment Centre. The role focuses on administrative tasks for motor claims, driving efficient assessments and an excellent customer experience on-site.

You will provide guidance to customers, interact with repairers and tow operators, and manage the end-to-end administrative workflow from booking to assessment approval.

Formación

• Experience in the Insurance industry with strong customer service skills.
• Excellent verbal and written communication to influence outcomes.
• Comfort with industry-specific software and ability to learn new systems quickly.

Responsabilidades

• Provide excellent customer service following system protocols.
• Maintain proactive communication with customers, repairers and tow operators.
• Advise customers to inform decisions for optimal assessing or resolutions.
• Guide customers to Internal Assessment Centres and repairer network.
• Manage repairer services and administrative activities from booking to assessment

Conocimientos

Verbal communication

Written communication

Customer service

Insurance industry experience

Stakeholder influence

Problem solving

Team player

Computer skills

Educación

None

Herramientas

Industry software

Knowledge system

Descripción del empleo

44 Boorea Street, Lidcombe, NSW, 2141, Australia

Job Category

Manage Others

No

Contact Name

Contact Phone

0418 134 ***

Contact Email

*************@autogeneral.com.au

The role:

As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.

You will:

• Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system
• Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction
• Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions
• Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network
• Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation

What experience you’ll bring:

• Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes
• Previous experience working in the Insurance industry, with demonstrated strong customer service skills
• Strong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems
• Ability to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team player
• Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach
• Location – Lidcombe: This role is based at our Lidcombe Insurance Assessment Centre and is an on-site role.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas

About us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you,

Auto & Generalvalues individual differences and believes in fostering an inclusive culture that creates a great place to work for all.