Claims and Admin Support

Bamara; Newcastle City Council; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Bonus leave

Birthday leave

Flu shot

Discounts on retail and entertainment

Upskilling opportunities

Employee assistance program

Wellness program

Job summary

Bamara is seeking a Claims and Admin Support to assist Employment Services participants, staff, and programs. The role focuses on inbound calls, information recording, and offering accurate assistance to participants.

You will also support the Claims team by gathering documentation, chasing missing evidence, and performing general claim administration as needed.

Qualifications

• Experience in Employment Services and Claims.
• Excellent communication and customer service skills.
• Professional telephone manner.
• Experience in call centre, customer service or administration.
• Strong attention to detail.
• Good computer skills and ability to learn new systems.
• Strong organisational and time-management skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Serve as an important point of contact for Employment Services participants and staff, handling inbound calls and recording information.
• Provide appropriate assistance and support within the Call Centre team.
• Review and gather documentation, follow up on outstanding evidence, and perform general Claim admin tasks.

Skills

Employment Services

Claims

Call Center

Customer Service

Attention to detail

Tools

CRM software

Job description

We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.

Bamara has long history of working respectfully alongside communities and the people who live in them assisting and supporting community and individual goal achievement.

Bamara footprint extends across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.

Culture and Community

Bamara is a First Nation’s organisation, all staff are expected to participate in connection with community, respect relationships and apply this respect to each participant we work with across all diverse cultural backgrounds

Salary and Benefits

• 3 days bonus leave during the Christmas/New Year period
• Birthday leave
• Yearly Flu shot
• Retail and Entertainment discounts acrossleading brands through Flare Benefits program
• Opportunities to upskill with qualifications in Community Services
• Employee Assistance program for staff and their immediate families
• Access to our wellness partner program with C-5
• First Nations Perspective training
• Rewards and recognition program

About the role

As the Claims and Admin Support, you will be an important point of contact for the Employment Services participants, staff and other programs. Majority of your time will be working within the Call Centre team managing inbound calls, recording information and providing appropriate assistance.

When required, you will assist the Claims team by reviewing and gathering documentation, following up on outstanding evidence and general Claim admin support.

About you

• Experience in Employment Services and Claims
• Excellent communication and customer service skills.
• A confident and professional telephone manner.
• Experience working in a call centre, customer service or administration environment.
• Strong attention to detail and accuracy.
• Good computer skills and the ability to learn new systems.
• Strong organisational and time-management skills.
• The ability to manage competing priorities in a fast-paced environment.
• A calm and professional approach when dealing with challenging situations.
• The ability to work independently while contributing positively to a team.
• A commitment to confidentiality and professional handling of participant information.