CISP Case Manager, Ballarat

State Government of Victoria, Australia; Ballarat; On-site; AUD 70,000 - 100,000; Full time

Job summary

Court Services Victoria is seeking an experienced Case Manager to deliver high quality, person-centred support to participants in the Court Integrated Services Program (CISP). You will provide holistic case management to individuals with complex needs, collaborating with clients and stakeholders to create tailored support plans that promote recovery and stability.

The role involves assessments, risk management and strong stakeholder engagement to drive positive client outcomes within the justice

Qualifications

• Diploma level minimum in case management with forensic clients or equivalent experience.
• Degree in social work, psychology, welfare, AOD or related field is highly desirable.
• Strong knowledge of mental health, disability, AOD or homelessness as applicable to complex needs.

Responsibilities

• Deliver case management using a strengths-based, evidence-informed approach.
• Build strong, trusting relationships with clients and stakeholders.
• Conduct assessments and develop person-centred support and treatment plans.
• Identify and manage risk to clients and others.
• Contribute to service quality and continuous improvement.

Skills

Case management

Relationship building

Assessments

Risk management

Education

Diploma level qualification in relevant field

Degree in social work/psychology/welfare/AOD (desirable)

Job description

• Work in a collaborative, multidisciplinary environment in Ballarat.
• Make a meaningful impact supporting individuals to achieve positive outcomes.
• Enjoy an ongoing opportunity where your expertise drives real change in the justice and community sector.

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The MCV determines in excess of 200,000 cases per annum at 51 venues, dealing with over 90 percent of all adult cases that come before Victorian courts each year.

MCV aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

About the Role

Join a purpose-driven team supporting individuals with complex needs to achieve stability, recovery, and positive change.

We are seeking an experienced Case Manager to deliver high quality, person-centred support to participants in the Court Integrated Services Program (CISP).

You will provides case management support to individuals participating in the CISP program who present with a range of complex needs, including mental illness and/or cognitive impairment, alcohol and other substance use issues, homelessness, family violence, and/or limited social supports, to support recovery and stabilisation.

You will provide holistic case management, working collaboratively with clients and stakeholders to develop and implement tailored support plans that promote recovery and reduce risk.

Key responsibilities:

• Deliver case management using a strengths-based, evidence-informed approach.
• Build strong, trusting relationships with clients and stakeholders.
• Conduct assessments and develop person-centred support and treatment plans.
• Identify and manage risk to clients and others.
• Contribute to service quality, continuous improvement, and positive client outcomes.

About You

You are a skilled and empathetic professional with experience supporting clients with complex needs. You will bring:

• Tertiary qualification (minimum Diploma level; Degree highly desirable) relevant to case management with forensic clients, such as social work, psychology, welfare, alcohol and other drug (AOD), or a related field, and/or equivalent experience.
• Demonstrated experience or capability in case management of clients with complex needs, with strong knowledge and/or experience in at least one of the following areas: mental health, acquired brain injury, disability, alcohol and substance use, family violence, or homelessness (highly desirable).
• Detailed knowledge of the mental health and/or disability service system, with a demonstrated ability to build and maintain effective stakeholder relationships.
• Sound understanding of evidence informed practice models and frameworks for working with clients experiencing complex needs, including family violence, disability, mental health, and/or AOD.
• Excellent case formulation and written communication skills.

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Wednesday 30 September 2026 at 11.59pm