Cinema Team Member Level 2 – Elevate Guest Experience

EVT Limited; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

50% dining

50% stays

Hotel discounts

Movie tickets discounts

Gold Class discounts

Moonlight Cinema

Seasonal perks

Paid parental leave

Volunteer opportunities

Job summary

Event Cinemas Indooroopilly is seeking a Cinema Worker Level 2 to deliver outstanding customer service and help create a welcoming cinema experience. You will greet guests, assist with seating and concessions, and work as part of a friendly team to keep operations smooth during busy screenings.

This entry-level role emphasizes reliability, attention to cleanliness, and following safety procedures. RSA certification is required, and you’ll be trained to handle opening, closing, and shift-change

Responsibilities

• Continuously monitor and deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
• Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
• Assist fellow employees as needed, fostering a cooperative and supportive work environment.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
• Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
• RSA qualifications as required.

Job description

Cinema Worker Level 2 - Event Cinemas Indooroopilly

Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

Key Responsibilities

• Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
• Address and handle minor customer feedback, ensuring prompt resolution whilemaintaining a positive customer experience, within the scope of knowledge and skill at this level.
• Assist fellow employees as needed, fostering a cooperative and supportive work environment.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
• Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
• RSA qualifications asrequired.

What You’ll Bring

• Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
• Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Communication: Displays effective communication with all team members and customers.
• Decision Making: Ability to make effective decisions
• Work Standards: All tasks are completed to the highest standards
• Personal Presentation:Maintains personal presentation and grooming.
• Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonalperks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Apply Now

Join Event CinemasIndooroopillyand become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

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