CIAM Solutions Architect - Hybrid, Scale & Security

Optus; City of Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Flexible working

On-site campus facilities

Parental Leave

Job summary

Optus is seeking a Solution Architect to lead the design and delivery of a next-generation Customer Identity and Access Management platform. You will own the architecture from day one, transition from the current state, and serve as the technical authority shaping feature evolution and user experiences across channels.

The role focuses on designing end-to-end CIAM architecture, establishing security standards, and evaluating emerging identity capabilities for scalable impact.

Qualifications

• Significant experience in information security with a strong focus on customer identity and CIAM at enterprise scale.
• Demonstrated ability to design and architect CIAM platforms in complex environments.
• Hands-on experience with enterprise CIAM platforms such as Ping Identity, Auth0, ForgeRock, Okta CIAM, or Azure AD B2C.

Responsibilities

• Lead the solution architecture and transition delivery for Optus's next-generation CIAM platform at telecommunications scale.
• Design end-to-end customer identity architecture covering registration, authentication, consent management, and identity lifecycle across services.
• Set enterprise standards for customer authentication including biometric, passkeys, WebAuthn and FIDO2, MFA, and social login.
• Architect SIM swap fraud prevention, account takeover defences, and credential stuffing protections.
• Design privacy-by-design frameworks meeting Privacy Act and Consumer Data Right obligations.
• Evaluate emerging identity capabilities and translate research into architecture decisions.
• Collaborate across Digital, Marketing, Fraud, and IT to integrate CIAM with the broader Optus platform.

Skills

CIAM

Information security

OAuth 2.0

OIDC

API security

Education

Bachelor's degree in CS or Information Security

Tools

Ping Identity

Auth0

ForgeRock

Okta CIAM

Azure AD B2C

Job description

Optus is seeking a Solution Architect to lead the design and delivery of a next-generation Customer Identity and Access Management platform. You will own the architecture from day one, transition from the current state, and serve as the technical authority shaping feature evolution and user experiences across channels.

The role focuses on designing end-to-end CIAM architecture, establishing security standards, and evaluating emerging identity capabilities for scalable impact.