CIAM Software Engineer — Incident & Automation (Melbourne)

Softtest Pays Pty; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Softtest Pays Pty in Melbourne, Victoria, is seeking an APS6 CIAM Software Engineer to join our team. The role focuses on investigating and resolving production incidents, monitoring the CIAM platform, and automating repetitive tasks while maintaining SOPs and supporting release activities.

The ideal candidate will handle P1 incident resolution on an on-call roster and identify systemic problems, contributing to the reliability and performance of the CIAM solution.

Qualifications

• Experience in incident management and production support.
• Familiarity with CIAM platforms and monitoring tools.
• Ability to write and maintain SOPs for manual tasks.

Responsibilities

• Investigating and resolving production incidents
• Identifying, investigating and resolving systemic problems
• Monitoring the CIAM platform and investigating alerts
• Automating repetitive operations tasks
• Writing and maintaining SOPs for manual tasks
• Reporting on the performance of the CIAM solution
• Carrying out release activities
• Possible after-hours on-call roster to support resolution of P1 incidents

Skills

Support

Access Operations

Writing Software

Management

Job description

Softtest Pays Pty in Melbourne, Victoria, is seeking an APS6 CIAM Software Engineer to join our team. The role focuses on investigating and resolving production incidents, monitoring the CIAM platform, and automating repetitive tasks while maintaining SOPs and supporting release activities.

The ideal candidate will handle P1 incident resolution on an on-call roster and identify systemic problems, contributing to the reliability and performance of the CIAM solution.