Chinese Speaking Case Manager - Sydney and Melbourne

Austa Care; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Austa Care, under GCAA Health, seeks a Chinese-speaking Case Manager to lead end-to-end home aged care services for SAH clients in Sydney or Melbourne. You will oversee intake, assessments, care planning, service authorisation, and risk management while guiding junior staff and support workers.

Applicants need 2–3 years of case management experience in Australian home aged care, a relevant Diploma or higher, and fluency in Mandarin.

Qualifications

• Minimum 2–3 years of Case Management experience in Australian home aged care.
• Diploma level qualification required (Bachelor preferred) in Nursing, Allied Health, Social Work, Aged Care, or Community Services.

Responsibilities

• Manage referrals and conduct comprehensive assessments (physical, cognitive, psychosocial, environmental).
• Sign service agreements and determine eligibility for SAH/CHSP services.
• Create goal-oriented, personalised care plans within 5 business days of assessment.
• Authorise third-party providers and manage out-of-scope requests.
• Review notes and feedback; adjust care plans with Assistant Case Managers.
• Monitor health changes and manage clinical risks; document risk events.
• Maintain client records, participate in audits, and stay informed on SAH reforms.

Skills

Case management

Budget management

MS Office

Aged care software

Mandarin language

Communication

Education

Diploma or higher in Nursing/Allied Health/Social Work/Aged Care/Community Services

Tools

Visual Care

Job description

Chinese Speaking Case Manager - Sydney and Melbourne

As a full-time Case Manager based in Sydney or Melbourne, you will report to the CEO and lead the end-to-end journey for Support At Home (SAH) aged care clients. You will oversee participant intake, assessment, care planning, service authorisation, and risk management while guiding Assistant Case Managers and support workers to ensure high-quality, compliant care.

Key responsibilities

Manage referrals, conduct comprehensive physical, cognitive, psychosocial, and environmental assessments, sign service agreements, and determine eligibility for SAH or CHSP services

Create goal-oriented, personalised care plans within 5 business days of assessment, covering required services, frequency, budget allocation, and risk management strategies

Authorise third-party providers, manage out-of-scope requests, review support notes and participant feedback, and adjust care plans alongside Assistant Case Managers as client needs evolve

Track changes in client health, manage clinical risks (e.g., falls, medication errors), implement corrective actions for incident reports, and document risk events in line with standards

Monitor client spending to maintain target budget variances, reallocate funds per guidelines, coordinate with finance on invoicing, and provide clear budget updates to clients

Maintain complete client records, participate in internal audits, and stay informed on SAH reforms and Aged Care Quality Standards

Lead care workers, chair participant case conferences, and collaborate across clinical, finance, and quality departments

About you

Minimum 2-3 years of Case Management experience in Australian home aged care with essential SAH experience

Diploma level qualification required (Bachelor preferred) in Nursing, Allied Health, Social Work, Aged Care, or Community Services

Deep understanding of Aged Care Quality Standards and Support At Home

Proficiency in MS Office and aged care software (e.g., Visual Care)

Strong background in budget management and financial reporting

Fluency in Mandarin is required; Cantonese is highly preferred

Valid Aged Care Worker Screening Clearance

Valid driver's licence and access to a reliable vehicle for community visits

About us

GCAA Health is the umbrella organisation overseeing three service providers: Austa Care, Hawa Pure Care and Spring Pure Care, delivering quality support across the disability and aged care sectors. Austa Care provides aged care services through the Support At Home (SAH) program, helping elderly people remain independent and comfortable in their own homes. Services include personal care, domestic assistance, social support, and care coordination tailored to each client's needs. Under GCAA Health, all organisations are committed to person-centred care, cultural inclusivity, and delivering high-quality support that enhances wellbeing and independence.

Empower older Australians to maintain their independence, dignity, and quality of life in their own homes

Be part of an organization that values cultural inclusivity, diversity, and person-centred values across its services

Gain leadership experience guiding team members while working alongside a collaborative, cross-departmental team across clinical, quality, and finance sectors