Children's Contact Service Practitioner

EACH; Melbourne; On-site; AUD 64,000 - 71,000; Part time

Benefits offered by this job

Fitness Passport

Additional leave

Flexible working arrangements

Inclusive team culture

Salary packaging benefits

Job summary

Each in Ringwood (Melbourne area) seeks a passionate Children’s Contact Service Practitioner for a casual role, including weekend hours. You will support children and families during transitions, supervising visits and facilitating changeovers in a safe, welcoming space.

Based on the Ringwood centre, you’ll collaborate with legal and community services, maintain notes, and prepare reports. The role emphasizes child-centered practice, empathy, and strong communication to help families navigate

Qualifications

• Minimum tertiary qualification in Community Services or related field
• Experience in child-focused casework and working with families in crisis
• Strong written and verbal communication skills
• Excellent time management and organisational abilities
• Understanding of the impact of family violence and mental health on children’s wellbeing
• Knowledge of psycho-social stages of separation and family dynamics

Responsibilities

• Conduct intake assessments to determine suitability for the service
• Supervise visits and facilitate changeovers
• Monitor and intervene to ensure safety of children
• Maintain accurate observational notes and documentation
• Liaise with legal representatives and prepare court reports as required
• Communicate with families in a respectful, child-focused and empathetic manner

Skills

Communication skills

Time management

Empathy

Client-centered

Crisis experience

Education

Tertiary qualification in Community Services or related field

Job description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.
We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.
Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Casual role available - hours including weekend work
• Based in Ringwood, on the lands of the Wurundjeri People
• $46.70 - $51.26+ 12% Super + Generous Salary Packaging benefits of up to $18,550

Are you passionate about supporting children and families during times of transition and change? Join Each as a Children’s Contact Service Practitioner and make a difference in the lives of children and parents navigating complex family dynamics.

About the program

Every child deserves to feel safe and supported when spending time with their family. Our service provides a calm, welcoming environment where children can maintain or re-establish relationships with their parents after separation.

Our experienced team supports families through supervised visits and facilitated changeovers, helping to make these moments as comfortable and positive as possible. We believe in every family's potential to grow stronger, and we’re here to support them on their journey toward independent family time.

What families can expect from our service

• A friendly, private space for family visits
• Caring and respectful support during parent changeovers
• Skilled staff who shape support around what matters most to the family
• A safe and inclusive environment where everyone feels heard and respected
• Face-to-face support at our Ringwood centre

Who you’ll be working with

You’ll be part of a dedicated team passionate about supporting positive family connections. You’ll collaborate with legal and community services while working alongside other professionals who share a deep commitment to child safety and wellbeing.

Your role, your impact

As a Supervised Contact Worker, you will play a key role in ensuring children can safely connect with their families. Your responsibilities will include:

• Conducting intake assessments to determine suitability for the service
• Supervising visits and facilitating changeovers
• Monitoring and intervening as necessary to ensure the emotional, psychological, and physical safety of children
• Maintaining accurate observational notes and documentation
• Liaising with legal representatives and preparing court reports as required
• Communicating with families in a respectful, child-focused, and empathetic manner

Who we’re looking for

You’re someone who thrives in a supportive, purpose-driven environment and is confident navigating complex family situations. You’ll bring:

• A minimum tertiary qualificationin Community Servicesor a related field
• Experience in child-focused casework, intake and assessment, and working with families in crisis or under stress
• Strong written and verbal communication skills
• Excellent time management and organisational abilities
• A compassionate, professional approach with a commitment to client-centred practice
• An understanding of the impact of family violence and mental health on children’s wellbeing
• Knowledge of the psycho-social stages of separation and family dynamics

What will make you standout?

• Previous experience in a Children’s Contact Service or Intake & Assessment role

Additional Information

What’s in it for you?

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Support your wellbeing with access to Fitness Passport, for discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family.
• More leave when you need it – 4 or 5 weeks annual leave (dependent upon award or agreement coverage), paid parental leave, personal/carer’s leave, cultural and gender affirmation leave, and the option to purchase extra leave
• Flexible working arrangements to support your work-life balance
• Supportive and inclusive team culture
• Get paid more on your holidays - 17% annual leave loading
• Opportunities for professional growth and development
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per
  year) plus an extra $2,650 tax-free for meals and entertainment.
• Employee benefits - Maxxia offer a range of benefits to their salary packaging customers including cashback from over 400 retailers (including supermarkets, cinemas, travel, clothing retailers).
• Corporate discounts - Retailers include JB Hi Fi, Haymes Paint & The Good Guys.

Applications Close: Thursday 5th October 2026

Our Commitment to Inclusion at Each
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.