Chief Visitor Experience & Engagement Leader

Alpine Resorts; Mansfield; On-site; AUD 140,000 - 190,000; Full time

Job summary

Alpine Resorts Victoria at Mt Buller Alpine Resort is seeking a visionary Head of Visitor Experience to elevate guest journeys across winter and non-winter seasons.

You will lead the Visitor Experience team, craft innovative services, and collaborate with internal and external partners to align initiatives with ARV's bold strategy.

Reporting to the General Manager and senior leadership, you will build guest insights, oversee budgets, and champion a culture of hospitality.

Job description

Alpine Resorts Victoria is seeking a visionary Head of Visitor Experience at Mt Buller Alpine Resort, to elevate guest journeys across winter and non-winter seasons. You will lead the Visitor Experience team, craft innovative services, and collaborate with internal and external partners to align initiatives with ARV's bold strategy.

Based in Victoria, you will drive marketing, customer experience and stakeholder engagement, manage budgets, and report to the General Manager and senior leadership,

Chief Visitor Experience & Engagement Leader Mansfield, VIC, AU