Chief Technology & Digital Experience Leader

LIV partnership; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Paid parental leave

Paid study leave

Subsidies for professional memberships

Employee assistance program (EAP)

Wellbeing events

Job summary

The Law Institute of Victoria (LIV) invites applications for a Head of Technology to lead technology strategy, digital transformation, and core systems enabling exceptional member experiences and operational resilience.

You will partner with senior leadership to deliver secure, integrated, and future-ready digital solutions, driving data-enabled insights and service excellence across the organisation.

Qualifications

• 10+ years in technology leadership roles, including experience leading digital transformation.

Responsibilities

• Develop the organisation’s technology strategy aligned with organisational goals.
• Lead technology planning and investment to ensure scalable, stable, future-focused systems.
• Oversee digital transformation programs delivering secure, integrated digital experiences for members and staff.
• Apply UX and service design to improve the member journey.
• Oversee core platforms critical to operations and ensure secure, integrated systems.

Skills

Technology leadership

Digital transformation

Stakeholder engagement

AI in organisations

CRM/data environments

Integration

Education

Tertiary qualifications in information technology, computer science, business systems, or related fields

Tools

CRM

CMS

CPD platforms

Cloud environments

Job description

• Paid parental leave, paid study leave and subsidies for professional memberships
• Complimentary access to an employee assistance program (EAP) and wellbeing events throughout the year

About Us

The LIV is the state's peak body for lawyers, representing more than 22,000 members. The LIV's purpose is to promote the highest standards of ethical and legal practice, education and service excellence in the practice and administration of law to ensure the community benefits from strong legal representation, effective advocacy and a fair and equitable legal and justice system.

The LIV is a non-profit organisation dedicated to our members and the development, maintenance, and the sustenance of the law for the benefit of the community.

About You

The Head of Technology is responsible for leading the LIVs technology strategy, digital transformation, and core systems that support the needs of our employees, our members and the legal profession. This role oversees the planning, delivery, security, and optimisation of all technology platforms.

The Head of Technology ensures that technology enables exceptional member experiences, operational efficiency, and organisational resilience. The role works closely with senior leaders across the organisation to plan and deliver secure, integrated, and future ready digital solutions.

Key Responsibilities Include

• Develop the organisation’s technology strategy aligned with organisational goals and the profession’s evolving digital needs.
• Lead technology planning and investment, ensuring systems and platforms are scalable, stable, and future‑focused.
• Oversee digital transformation programs, ensuring modern, intuitive, and accessible digital experiences for members and employees.
• Apply user experience (UX) and service design principles to improve the end‑to‑end member journey.
• Oversee core platforms critical to the organisation’s operations.
• Ensure systems are integrated, accurate, secure, and aligned with member lifecycle needs.
• Manage IT operations, service delivery, and internal support for staff and member-facing systems.
• Provide reliable and secure hardware, software, cloud services, and network infrastructure.
• Work with the Strategy team to develop the systems that support the uplift in the organisation’s use of data and insights.
• Lead, develop and manage high‑performing teams (both internal teams and key external service providers) that are focused on service excellence.

To be considered, you must demonstrate:

• Strategic leadership in technology within a complex or member-based organisations.
• Contemporary understanding of the use of Ai within relevant organisations.
• Strong understanding of digital experience design, CRM/data environments, and integration
• Excellent stakeholder engagement skills with credibility across senior legal and executive audiences
• Ability to translate technical concepts into accessible language for non‑technical audiences
• Capability to lead teams through change and digital uplift
• 10+ years in technology leadership roles, including experience leading digital transformation
• Experience in a membership body, legal sector, or professional services environment is highly desirable
• Demonstrated experience managing enterprise systems such as CRM, CMS, CPD platforms, cloud environments, and integrations
• Tertiary qualifications in information technology, computer science, business systems, or related fields

The LIV encourages applications from Aboriginal and Torres Strait Islander origin, LGBTIQ+ communities and from diverse cultures, language groups, and people with disabilities.

If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply.

How to Apply:

Please include a cover letter, together with your CV.

Applications close xxx 2026.

Applications may be considered and interviewed before the closing date.

The position description is available at the link below:

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