Chief Steward

RACV; Melbourne; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Discounts on RACV products & services

Uniforms provided and laundered

Ongoing training and career & personal

Development opportunities

Job summary

RACV City Club is seeking an experienced Chief Steward to lead the stewarding team and support operations across our kitchen. You will develop Kitchen Attendants, oversee rostering, stock, equipment and cost control while maintaining high hygiene standards.

Collaborate with the kitchen brigade and other departments to ensure guests consistently receive a high standard of service and a positive working environment in a 7‑day operation.

Qualifications

• Experience leading stewarding in a high‑end hotel or similar operation.
• Proven ability to train and develop team members.
• Knowledge of rostering, labour management and budgeting.
• Strong communication and problem‑solving skills.
• Understanding of safety, hygiene and AS/NZS standards.

Responsibilities

• Lead day‑to‑day stewarding operations and support kitchen flow.
• Develop Kitchen Attendants; manage rostering, stock and equipment.
• Oversee cleaning schedules, cost control and efficiencies.
• Maintain high health, safety and hygiene standards across kitchen.
• Collaborate with kitchen and other departments to ensure service.
• Lead a busy operation across a 7‑day schedule including weekends.

Skills

People leadership

Communication

Time management

Problem solving

Negotiation

Education

Chemical handling certificate

Tools

Rostering

Budgeting

Cost control

Job description

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

RACV City Club has been awarded Club of the Year numerous times, ranking it amongst the world’s finest clubs. Featuring restaurants, accommodation, a fitness centre, spa, pool and conference facilities. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.

About the Opportunity

RACV is seeking an experienced Chief Steward to lead the day-to-day operations of our stewarding team and support the smooth running of our kitchens.

You’ll lead and develop our Kitchen Attendants while overseeing rostering, stock and equipment, cleaning schedules, cost control and operational efficiencies. You’ll also ensure high standards of health, safety and hygiene are maintained across the kitchen operation.

Working closely with the kitchen brigade and other departments, you’ll create a positive, collaborative environment while ensuring our members and guests consistently receive a high standard of service

What you’ll need to be Successful

Previous experience in a similar stewarding leadership position, ideally within a 4-5-star hotel or comparable hospitality operation.

Strong people leadership skills, with demonstrated experience training, coaching and developing team members.

Knowledge of rostering, labour management, budgeting, forecasting and cost control.

Strong communication, negotiation, time management and problem-solving skills.

A strong understanding of workplace health and safety, hygiene and safe working practices.

Certificate or course in the handling of industrial chemicals.

Ability to remain calm under pressure and work collaboratively across a busy kitchen operation.

Flexibility to work across a 7-day operation, including weekends, with occasional unscheduled or on-call duties as required.

We’re offering

Competitive salary + penalties for weekends & evenings shifts

Discounts on RACV products & services, including our portfolio of 8 resorts

On-going training, mentoring, and career & personal development opportunities

Uniforms provided and laundered

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants will be required to complete an initial 20-minute AI online chat interview.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Kitchen Attendant and whether any reasonable adjustments may be required.