Chief Operating Officer

People One; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

People One is seeking a Chief Operating Officer to provide executive leadership across all operational service areas and drive continuous improvement across multi-site disability services. The role requires strong financial management, governance, and a deep understanding of NDIS standards.

The COO will deputise for the CEO and represent the organisation with key stakeholders in regulatory and community forums.

Qualifications

• Tertiary qualification in Business or related discipline.
• Extensive senior operational leadership experience.
• Experience leading multi-site service operations.
• Strong financial management and budget oversight.
• Comprehensive knowledge of the NDIS environment, Practice Standards and Quality & Safeguards Commission requirements.
• Significant experience in quality, risk and WHS management.
• Proven ability to lead, mentor and develop senior managers.
• Experience translating strategic plans into operational outcomes.
• Demonstrated commitment to person-centred, rights-based disability services.
• Experience working with Boards and supporting or deputising for a CEO.

Responsibilities

• Provide executive leadership across all operational service areas.
• Translate strategic goals into practical operational plans and measurable outcomes.
• Drive service excellence, continuous improvement and organisational performance.
• Lead quality, risk, compliance and WHS frameworks across the organisation.
• Oversee operational financial performance in partnership with the CFO.
• Ensure compliance with NDIS Practice Standards and regulatory requirements.
• Support and mentor senior operational leaders.
• Develop and implement operational policies, procedures and governance systems.
• Lead organisational change initiatives and strategic execution.
• Act as Deputy CEO and represent company with key stakeholders when required.

Skills

Senior operations leadership

Multi-site operations

Financial management

NDIS knowledge

Quality, risk and WHS management

Mentoring senior managers

Strategic to operational translation

Stakeholder engagement

Education

Bachelor's degree in Business/Operations/Disability Services or related field

Job description

This well respected not-for-profit disability service provider dedicated to delivering high-quality, person-centred supports that empower individuals to lead meaningful and fulfilling lives is seeking a strong Chief Operating Officer (COO).

The COO will provide executive oversight of service delivery, operational performance, quality, risk management, compliance, workplace health and safety, and financial performance across the organisation. You will work closely with senior leaders including the Disability Services Manager, Corporate Services Manager and other operational leads to drive continuous improvement, operational sustainability and service excellence across accommodation, day programs, health services and support coordination. The successful candidate will also serve as Deputy CEO, representing at the Board, government and community forums when required.

Key responsibilities

Provide executive leadership across all operational service areas

Translate strategic goals into practical operational plans and measurable outcomes

Drive service excellence, continuous improvement and organisational performance

Lead quality, risk, compliance and WHS frameworks across the organisation

Oversee operational financial performance in partnership with the CFO

Ensure compliance with NDIS Practice Standards and regulatory requirements

Support and mentor senior operational leaders

Develop and implement operational policies, procedures and governance systems

Lead organisational change initiatives and strategic execution

Act as Deputy CEO and represent company with key stakeholders when required

About you

Tertiary qualification in Business, Operations Management, Disability Services, Community Services or a related discipline

Extensive senior operational leadership experience

Experience leading multi-site service operations

Strong financial management and budget oversight capability

Comprehensive knowledge of the NDIS environment, Practice Standards and Quality & Safeguards Commission requirements

Significant experience in quality, risk and WHS management

Proven ability to lead, mentor and develop senior managers

Experience translating strategic plans into operational outcomes

Demonstrated commitment to person-centred, rights-based disability services

Experience working with Boards and supporting or deputising for a CEO