Deputy CEO & Chief Operating Officer

People One; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

People One is seeking a Chief Operating Officer to provide executive leadership across all operational service areas and drive continuous improvement across multi-site disability services. The role requires strong financial management, governance, and a deep understanding of NDIS standards.

The COO will deputise for the CEO and represent the organisation with key stakeholders in regulatory and community forums.

Qualifications

• Tertiary qualification in Business or related discipline.
• Extensive senior operational leadership experience.
• Experience leading multi-site service operations.
• Strong financial management and budget oversight.
• Comprehensive knowledge of the NDIS environment, Practice Standards and Quality & Safeguards Commission requirements.
• Significant experience in quality, risk and WHS management.
• Proven ability to lead, mentor and develop senior managers.
• Experience translating strategic plans into operational outcomes.
• Demonstrated commitment to person-centred, rights-based disability services.
• Experience working with Boards and supporting or deputising for a CEO.

Responsibilities

• Provide executive leadership across all operational service areas.
• Translate strategic goals into practical operational plans and measurable outcomes.
• Drive service excellence, continuous improvement and organisational performance.
• Lead quality, risk, compliance and WHS frameworks across the organisation.
• Oversee operational financial performance in partnership with the CFO.
• Ensure compliance with NDIS Practice Standards and regulatory requirements.
• Support and mentor senior operational leaders.
• Develop and implement operational policies, procedures and governance systems.
• Lead organisational change initiatives and strategic execution.
• Act as Deputy CEO and represent company with key stakeholders when required.

Skills

Senior operations leadership

Multi-site operations

Financial management

NDIS knowledge

Quality, risk and WHS management

Mentoring senior managers

Strategic to operational translation

Stakeholder engagement

Education

Bachelor's degree in Business/Operations/Disability Services or related field

Job description

People One is seeking a Chief Operating Officer to provide executive leadership across all operational service areas and drive continuous improvement across multi-site disability services. The role requires strong financial management, governance, and a deep understanding of NDIS standards.

The COO will deputise for the CEO and represent the organisation with key stakeholders in regulatory and community forums.