Chief of Operations & Resident Experience

Trinity Talent Solutions; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Trinity Talent Solutions is seeking a Head of Operations and Resident Experience to lead a portfolio of active lifestyle communities across Australia. You will drive strategic and operational leadership, maximise asset performance and investor returns while ensuring outstanding resident engagement and services.

You will oversee a team of regional managers, manage budgets, forecasts and reporting, and coordinate development opportunities across the asset portfolio.

Qualifications

• Several years’ experience in multi-site operational management.
• Experience in retirement living, hospitality, facilities management, accommodation or land lease communities.
• Strong commercial acumen and practical business application.
• Customer-focused approach delivering exceptional resident experiences.
• Proven leadership and development of operational teams.
• Financial and operational management with budgets, forecasting and reporting.

Responsibilities

• Oversee operational and financial performance across assets.
• Lead, develop and support a high-performing operational management team.
• Ensure residents receive exceptional service across communities.
• Contribute to acquisitions, disposals and recruitment planning.
• Prepare reports for boards and investment committees.
• Manage arrears and budgets including capex.
• Coordinate development opportunities across the portfolio.
• Oversee smooth onboarding of new assets and integration.
• Develop annual Asset Plans and forecast portfolio performance.
• Collaborate with Finance to address variances and reporting.
• Engage stakeholders across the broader business.

Skills

Multi-site operations

Commercial acumen

Leadership

Budgeting and forecasting

Stakeholder management

Resident experience focus

Job description

Trinity Talent Solutions is seeking a Head of Operations and Resident Experience to lead a portfolio of active lifestyle communities across Australia. You will drive strategic and operational leadership, maximise asset performance and investor returns while ensuring outstanding resident engagement and services.

You will oversee a team of regional managers, manage budgets, forecasts and reporting, and coordinate development opportunities across the asset portfolio.