Chief Digital Officer

Derwent Search; Sydney; On-site; AUD 400,000 - 800,000; Full time

Job summary

Service NSW is seeking a Chief Digital Officer to lead the government’s digital transformation agenda, delivering customer-first digital services at scale. The role sits on the Executive Leadership Team and requires building partnerships across internal and external stakeholders to drive value.

The CDO will shape enterprise-wide digital operating models, oversee data and cyber security strategy, and ensure delivery excellence with a focus on user outcomes and ongoing iterative improvement.

Qualifications

• Extensive experience in business management and/or IT with a digital focus.
• Led large-scale customer-facing digital transformation and modernisation programs.
• Proven capability leading large cross-functional, enterprise-wide programs.
• Track record of innovation with product, business models and service channels.
• Experience managing complex stakeholder relationships across public/consumer domains.

Responsibilities

• Define and execute digital, data and cyber security strategy for the organisation.
• Lead complex digital transformation initiatives across the enterprise.
• Build trusted partnerships with internal and external stakeholders to deliver value.
• balance transformation with risk management and service continuity at scale.

Skills

Digital leadership

Executive leadership

Cross-functional leadership

Digital transformation

Stakeholder management

Job description

• Transform how customers interact with government through high impact services used by millions every day
• Blend in-house engineering with market leading platforms and technologies to deliver world class digital programs at scale
• Be part of a team focused on customer outcomes, inclusion, care and purpose

• Transform how customers interact with government through high impact services used by millions every day

• Blend in-house engineering with market leading platforms and technologies to deliver world class digital programs at scale

• Be part of a team focused on customer outcomes, inclusion, care and purpose

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the organisation has successfully transformed and streamlined public service delivery with digital solutions and an award-winning culture of passion and teamwork. The Digital team has made access to government services better and always available.

The Opportunity

This is a rare opportunity to lead one of the most significant digital transformation agendas in the public sector, delivering services that millions of people across New South Wales rely on every day. The Chief Digital Officer (CDO) defines and executes digital, data and cyber security strategy to deliver the government’s priorities and objectives through a customer-first digital approach. As a key member of the Executive Leadership Team, the CDO will lead complex digital transformation across the organisation. The role will build trusted and collaborative partnerships across internal and external stakeholders and develop a sustainable enterprise-wide digital operating model that delivers value through iterative improvement informed by industry best practice. We are seeking an influential and proven executive who can balance strategic transformation with delivery acumen and operational excellence.

What You Will Bring

• Extensive proven experience, ideally in business management and/or IT, with strong business acumen. Technical depth across digital, data and cyber security portfolios is essential.
• You will have led and delivered successful large-scale customer facing digital transformation and modernisation programs and have a track record in making decisions of scale and impact.
• It is important that you have proven capability leading large cross-functional teams and complex enterprise-wide programs, preferably in a commercial consumer services environment. We are looking for someone who has a history of innovation with product, business models and service channels.
• Influential executive level leadership experience is required, and you must be comfortable operating in organisations of scale and complexity with a strong focus on relationship building to achieve outcomes.
• Public sector experience is not required but experience managing complex stakeholder relationships for the benefit of a consumer audience is essential. You must be comfortable balancing transformation, risk and service continuity while leading large-scale change.