Chapter Lead - Control Assurance

Commonwealth Bank of Australia; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Commonwealth Bank of Australia is seeking a Controls Assurance Senior Manager to drive risk and control outcomes within the Retail Banking Services line. The role focuses on designing and embedding robust controls, enabling preventative measures, and leading a team to sustain continuous assurance across processes.

The ideal candidate will have a strong operational risk background, proven leadership, and the ability to use data analytics to deliver meaningful risk outcomes.

Qualifications

• Strong background in operational risk management, benchmarking, and analytical procedures from banking or financial services.
• Proven ability to lead and manage large teams, foster collaboration and high performance.
• Skilled at using data/analytics to test controls, solve problems, and drive risk outcomes.
• Excellent interpersonal skills for relationship building and stakeholder collaboration.
• Clear and confident written and verbal communication.

Responsibilities

• Support RBS to design and implement preventative controls for better risk outcomes.
• Ensure effective design of controls for new/changed processes and support implementation.
• Design, develop, and embed a continuous assurance model for the business.
• Help embed effective controls across RBS by providing robust feedback and enhancements.
• Manage Control Assurance Program (CAP) testing, review test plans, and report findings.

Skills

Operational risk management

People leadership

Data analytics

Interpersonal skills

Communication skills

Job description

• You are looking at the bigger picture.
• The role is ensuring a better risk outcome.
• We are a diverse team focused on building a simpler, better bank.

Do work that matters:
Our Controls and Customer Outcomes (CCO) team resides within the Retail Bank and its purpose is to drive sustainable enhancements to business practices and processes that deliver better outcomes for our customers, shareholders, and the community.We do this through our four strategic pillars of preventing, detecting, and responding to issues and embedding and sustaining the change we make into the business we support.

See yourself in our team:
The Controls Automation & Innovation team is responsible for ensuring that strong controls are in place and decisions are well informed, timely and socialised. They achieve this through providing an end-to-end risk and control service, including the effective design & implementation of controls, ensuring the operational risk & compliance frameworks are effectively implemented in their BU’s and ensuring each BU LT has the right level of comfort and governance within their risk environment.

Your Impact:
The Control Assurance Senior Manager will be responsible for Controls Assurance activities in line with the control assurance framework for Retail Banking Services (RBS) Line 1 team.

In any given week you will be responsible for:

• Supporting RBS to design and implement preventative controls enabling better risk and compliance outcomes.
• Ensuring the effective design of controls for new and changing processes and operations and support the business through the implementation.
• Supporting lead RBS in the design, development, and embedment of a continuous assurance model.
• Assisting the RBS Line 1 Risk teams embed effective controls throughout RBS by providing robust feedback where required and recommending appropriate enhancements.
• Managing Control Assurance Program (CAP) testing, including the review of test plans, and report on assurance findings.

We’re interested in hearing from people who have:

• A strong background in operational risk management, with expertise in Control Assurance, benchmarking, and advanced analytical procedures, gained through experience in banking or financial services.
• Proven people leadership with the ability to lead and manage large teams, motivate and support team members, foster a collaborative and inclusive culture, and drive high performance.
• Skilled in using data and analytics to test controls, solve problems, and deliver meaningful risk and assurance outcomes.
• Excellent interpersonal skills with the ability to build relationships, influence decisions, and collaborate effectively with stakeholders at all levels.
• Clear and confident communicator, both in writing and verbally.

Working at CommBank

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

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Advertising End Date: 01/10/2026