Change Specialist

Icon Water; Canberra; On-site; AUD 90,000 - 140,000; Full time

Job summary

Icon Water is seeking a Change Specialist to support our digital projects by applying the Change Management Model to prepare, equip and support staff through change.

The role covers both field-based and office-based teams, delivering change activities that address people, processes and culture to drive adoption of new digital solutions.

You will influence cross-functional collaboration and develop engagement, communications and readiness plans to ensure successful outcomes.

Qualifications

• Extensive experience as a Change Manager or Senior Change Analyst.
• Strong written and verbal communication skills; translate complex information for varied audiences.
• Excellent active listening, facilitation and stakeholder engagement.
• Proven ability to drive organisational improvement through change management practices.
• Ability to develop engagement strategies, communication plans and change plans.
• Confident in conducting change impact analysis with stakeholders.
• Strong business acumen and understanding of organisational priorities.
• Highly organized with multiple deliverables and timelines.

Responsibilities

• Support Icon Water’s digital projects with change management to improve adoption.
• Develop and lead change activities across field and office-based teams.
• Coordinate change impact analysis and readiness activities.

Skills

Change Management

Stakeholder engagement

Communication

Facilitation

Impact Analysis

Business Readiness

Project Support

Job description

About Icon Water

Icon Water is an iconic Canberra business with a history of providing essential services to Canberra for over 100 years. We are the ACT’s supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra’s wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do. Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Job Type: Ongoing
Location: Canberra
Job Category: Other

Job Description

About The Role

The Change Specialist plays a crucial role within the Change Team supporting Icon Water’s digital projects to produce the results the organisation is expecting. The Change Specialist is responsible for applying the Icon Water Change Management Model to projects, to prepare, equip and support employees through change, and drive adoption to improve project success. This involves looking beyond technological change, to impacts on organisation, people, process and importantly culture. The Change Specialist works across multiple business areas (field based and office based), delivering change in a fast-changing environment. The Change Specialist develops and leads appropriate change activities to support people to transition to new digital solutions such as through change impact and current and future state analysis to fully understand current practice and system use across the organisation.

Who We Are Looking For

• Extensive experience as a Change Manager or Senior Change Analyst
• Strong written and verbal communication skills, with the ability to translate complex information into clear, practical messages for different audiences.
• Excellent active listening, facilitation and stakeholder engagement skills.
• Proven ability to support organisational improvement through effective change management practices.
• Ability to develop and deliver engagement strategies, communication plans and change plans that support successful adoption.
• Confident in conducting change impact analysis and working closely with stakeholders to manage business readiness and change impacts.
• Strong business acumen, with a sound understanding of organisational issues, challenges and priorities.
• Highly organised, with the ability to manage multiple deliverables, timelines and competing priorities.

To find out more about the role you can view the detailed Position Description on the Icon Water Careers Portal.

Applications close Monday 7 September.