Change Manager
Showtime Consulting Pty Ltd
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Benefits offered by this job
Job summary
Showtime Consulting Pty Ltd in Canberra seeks an experienced ICT Change Manager (CHMG 3) to govern the change and release processes across Defence enterprise environments. This hands-on role ensures modifications are assessed, authorised, and implemented with minimal disruption to operations.
You will work with engineers, service managers and governance stakeholders to maintain ITIL-aligned change controls, manage RFCs, and coordinate DCAB meetings and change windows.
Qualifications
- Experience managing ICT Change and Release in complex enterprise environments.
- Coordinating CAB/DCAB governance activities.
- Knowledge of ITIL Change and Release Management practices.
Responsibilities
- Coordinate ICT Change Management across Defence environments.
- Review and manage RFCs, assessing risk and impact.
- Ensure changes are categorized, documented, and scheduled in ITSM tools.
- Plan and facilitate Defence CAB/DCAB meetings and governance materials.
- Coordinate release activities to minimise service impact.
- Monitor compliance with Defence ICT governance and escalate non-compliant changes.
- Collaborate with engineers, project teams, security teams, and stakeholders.
- Identify opportunities to improve change management maturity and efficiency.
Skills
Education
Job description
At Showtime Consulting, we don't just build ultra-secure cloud solutions—we enable organisations to thrive in the most challenging high-threat environments. If you're truly passionate about innovation, security, and making a real impact, you're in the right place.
We deliver security where it matters most - protecting national infrastructure, defence, and mission-critical operations. Our solutions are trusted by leading organisations, and our team is at the forefront of innovation in ultra-secure cloud and cross-domain security.
Our people are specialists in secure cloud, defence technology, and insider risk mitigation. We thrive in high-stakes environments, where cybersecurity isn't just a requirement - it's mission-critical. If you're ready to contribute to industry-leading projects and grow in a company that values trust, innovation, and resilience, explore our open roles today.
Explore Our Current Opportunities And Find A Role That Matches Your Expertise.
Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, data, software engineering, DevSecOps, platform engineering, and digital transformation programs.
We partner with major organisations to build high-performing technology teams and deliver innovative technology solutions that improve scalability, reliability, performance, and customer experience.
We are seeking an experienced ICT Change Manager (CHMG 3) to support the governance, coordination, and implementation of technical ICT changes across Defence enterprise environments.
This is a hands-on governance role focused on managing and improving change and release processes, ensuring all modifications to production systems are appropriately assessed, authorised, communicated, and implemented with minimal disruption to operational services. The role focuses on technical ICT infrastructure, application, and platform changes rather than organisational change management.
You'll work closely with technical teams, service managers, and governance stakeholders to ensure compliance with Defence change management and service transition frameworks.
- Coordinate and administer ICT Change Management processes across the Defence Protected Environment (DPE) and Defence Secret Environment (DSE).
- Review, assess, and manage Requests for Change (RFCs), evaluating technical risk, business impact, readiness, rollback planning, and approvals.
- Ensure changes are correctly categorised, prioritised, documented, and scheduled within approved ITSM tools.
- Plan, coordinate, and facilitate Defence Change Advisory Board (DCAB) meetings, preparing agendas, risk assessments, and governance materials.
- Coordinate release activities and schedules across delivery teams to minimise service impacts and align with approved change windows.
- Monitor compliance with Defence ICT governance and elevate high-risk or non-compliant changes.
- Liaise with engineers, project teams, security teams, and stakeholders, coordinating communications and status reporting.
- Identify opportunities to improve change management maturity, efficiency, and compliance.
- Demonstrated experience managing ICT Change and Release processes in complex enterprise environments.
- Experience coordinating Change Advisory Board (CAB/DCAB) meetings and governance activities.
- Strong understanding of ITIL Change and Release Management practices.
- Experience assessing change risk, readiness, rollback planning, and operational impacts.
- Ability to coordinate multiple concurrent changes and releases.
- Strong stakeholder engagement, ITSM, documentation, and reporting skills.
- Experience supporting Defence, National Security, or other highly regulated environments.
- Familiarity with the Defence Protected Environment (DPE) and Defence Secret Environment (DSE).
- Exposure to secure ICT, infrastructure, cloud, networking, or enterprise applications.
- ITIL Foundation or higher certification.
- Current NV1 Security Clearance (mandatory).
- Ability to maintain clearance eligibility throughout the engagement.
- Contribute to critical, high-profile Defence and national security programs.
- Play a key role in maintaining the stability and integrity of secure ICT environments.
- Collaborate with experienced technical and governance teams.
- Help shape change management standards and best practices in one of Australia's most secure technology environments.
Build solutions that protect defence, national security, and enterprise clients.
Essential for protecting sensitive information and ensuring the company's technology cannot be compromised.
Critical for building trust with stakeholders and maintaining ethical standards in all operations, especially in such sensitive sectors.
Necessary for staying ahead of technological advancements and threats, ensuring solutions are cutting-edge and effective.
Demonstrates dedication to the mission, the safety and security of clients' data, and the success of their operations.
Important for providing reliable and consistent service, which is crucial for defence and intelligence operations that depend on continuity and dependability.
Fuels the drive to excel, innovate, and overcome challenges. It's the emotional investment in the mission and the work, which can inspire teams and lead to exceptional outcomes.
Know someone looking for their next career move? At Showtime Consulting, we're always on the lookout for top talent. If you refer a friend or colleague who successfully secures a role with us, we'll reward you with a $500 voucher as a thank-you.
Protecting Operations in Hostile and Sensitive Environments
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