Change Lead

Stan.; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Stan subscription gift

Digital newspaper subscription

Employee Exclusives program

Job summary

Nine is seeking an experienced Lead Change Manager to drive the end-to-end change management, communications, and training strategy for the QMS team's transition into Nine's core enterprise systems.

Based in North Sydney with a hybrid arrangement (minimum 3 days onsite), you will lead rollout across Workday, Chris21, HumanForce, D365, and Concur Expenses, ensuring seamless adoption, accurate pay processing, and minimal disruption from day one.

Qualifications

• Proven experience leading change management programs using Prosci ADKAR in fast-paced environments.
• Hands-on ERP/HRIS/payroll/expense system rollout experience with Workday, Chris21, HumanForce, D365 or Concur.
• Outstanding written and verbal communications, translating technical workflows for staff and executives.
• Experience conducting Change Impact Assessments, measuring readiness, and delivering training.

Responsibilities

• Lead change impact assessments, risk registers, and go/no-go readiness.
• Develop and tailor end-user communications for internal and external stakeholders.
• Draft SOPs and facilitate training from existing collateral.
• Design go-live and embed plans with clear escalation paths to Business Support channels.

Skills

Change management

Prosci ADKAR

ERP/HRIS/Payroll

Training & SOPs

Tools

Workday

Chris21

HumanForce

D365

Concur Expenses

Job description

Company Description

Nine is Australia's largest locally owned media company. Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We're evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

We are seeking an experienced Lead Change Manager to drive the end-to-end change management, communications, and training strategy for the QMS team's transition into Nine's core enterprise systems.

In this 6-month contract role based in North Sydney (hybrid, minimum 3 days onsite), you will lead the rollout across Workday, Chris21, HumanForce, D365, and Concur Expenses. With no dedicated project hypercare team, your core focus will be ensuring seamless operational adoption, accurate pay processing, and minimal business disruption from day one.

Day to day you will:

• Lead change impact assessments, maintain risk registers, and build readiness checklists to inform critical "go/no-go" implementation decisions.
• Execute end-to-end communications tailored to diverse audiences, including internal employees and external stakeholders regarding rebranded invoices and updated bank details.
• Draft Order2Cash Standard Operating Procedures (SOPs) and facilitate end-user training by adapting existing group collateral.
• Design go-live and embed plans while establishing clear escalation pathways to transition inquiries into existing Business Support channels.

Qualifications
What you'll bring:

• Proven experience executing change management programs using Prosci ADKAR methodology within complex, fast-paced environments.
• Prior hands-on experience with ERP, HRIS, Payroll, or Expense system rollouts (Workday, Chris21, HumanForce, D365, or Concur Expenses strongly preferred).
• Exceptional written and verbal communication skills, with a track record of translating complex technical workflows for audiences from operational staff to C-suite leaders.
• Demonstrated capability in conducting Change Impact Assessments, measuring organizational readiness, and delivering targeted training.
  

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription
• More info at Nine Careers

Our Commitment to Diversity and Inclusion

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.