Change Experience Specialist

EY; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Career development

Flexible work arrangements

Benefits package

Job summary

EY Australia seeks a highly motivated Change Experience Specialist (Manager level) to shape and deliver end-to-end change blueprints for complex transformations. You will drive adoption and sustainable outcomes across new systems, operating models and ways of working.

You will lead design initiatives focused on user needs, collaborating with stakeholders to develop and execute strategies that enable adoption, embed new practices and deliver measurable business results.

Qualifications

• Experience in consulting, change management, organisational development or a related discipline.
• Proven experience shaping and delivering end-to-end change for complex transformation programs (e.g. operating model or system change).
• Strong capability in designing and leading enterprise-wide change initiatives across multiple workstreams.
• Experience conducting change impact assessments and translating strategy into practical change interventions.
• Ability to integrate people, process, technology and organisational design into a cohesive change approach.
• Strong stakeholder engagement and facilitation skills, including working with senior leaders.
• Experience supporting organisation and workforce design, including capability uplift and transition planning.
• Ability to develop clear, compelling change narratives for diverse audiences.
• Experience applying human-centred design or behavioural change approaches to drive adoption.
• Strong commercial awareness, balancing business outcomes with employee experience.
• Australian Citizenship with Baseline (or higher) security clearance, or eligibility to obtain clearance.

Responsibilities

• Design and lead the change architecture, including the overall strategy, roadmap and end-to-end change journey across initiatives and stakeholder groups
• Translate enterprise strategy into organisational change, assessing workforce, leadership and operating model impacts and supporting future-state design
• Lead change design across complex transformation programs, sequencing initiatives to minimise disruption and improve readinessBring together all elements of change to deliver a cohesive, enterprise-wide approach across people, process, technology and experience
• Shape compelling change narratives that simplify transformation and drive alignment, engagement and trust
• Drive stakeholder and senior leader alignment, using impact assessments, engagement strategies and a people-centred approach to support adoption and sustained outcomes

Skills

Change management

Stakeholder engagement

Operating model

Enterprise-wide change

People-centred approach

Job description

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Change Experience Specialist

The opportunity

We are seeking highly motivated and experienced Change Experience Specialists at Manager level to join our dynamic team.

The ideal candidate will play a crucial role in shaping and delivering end-to-end change blueprints for complex transformations, ensuring that changes are implemented and adopted with confidence.

Working across new systems, operating models and ways of working, you will bring together all elements of change to design and deliver a cohesive, enterprise-wide system of change.

You will be responsible for leading design initiatives that prioritize the needs, behaviours, and experiences of users. You will work closely with various stakeholders to develop and execute change experience strategies that enable adoption, embed new ways of working and deliver sustained business outcomes.

This role can be performed from any of our EY offices across Australia. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your Key Responsibilities

• Design and lead the change architecture, including the overall strategy, roadmap and end-to-end change journey across initiatives and stakeholder groups
• Translate enterprise strategy into organisational change, assessing workforce, leadership and operating model impacts and supporting future-state design
• Lead change design across complex transformation programs, sequencing initiatives to minimise disruption and improve readinessBring together all elements of change to deliver a cohesive, enterprise-wide approach across people, process, technology and experience
• Shape compelling change narratives that simplify transformation and drive alignment, engagement and trust
• Drive stakeholder and senior leader alignment, using impact assessments, engagement strategies and a people-centred approach to support adoption and sustained outcomes

Skills and attributes for success

• Experience in consulting, change management, organisational development or a related discipline
• Proven experience shaping and delivering end-to-end change for complex transformation programs (e.g. operating model or system change)
• Strong capability in designing and leading enterprise-wide change initiatives across multiple workstreams
• Experience conducting change impact assessments and translating strategy into practical change interventions
• Ability to integrate people, process, technology and organisational design into a cohesive change approach
• Strong stakeholder engagement and facilitation skills, including working with senior leaders

Ideally, you'll also have the skills and attributes below but don't worry if you don't tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Experience supporting organisation and workforce design, including capability uplift and transition planning
• Ability to develop clear, compelling change narratives for diverse audiences
• Experience applying human-centred design or behavioural change approaches to drive adoption
• Strong commercial awareness, balancing business outcomes with employee experience
• Australian Citizenship with Baseline (or higher) security clearance, or eligibility to obtain clearance

What We Offer You

At EY, we'll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We're proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.

• Career development: At EY, your career is yours to shape! We'll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including up to 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [e-mail] or [phone] (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

EY | Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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