Change Experience Specialist

EY; City of Brisbane; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible work arrangements

Comprehensive benefits package

Career development opportunities

Job summary

EY is looking for a Change Experience Specialist at the Manager level in Brisbane, Australia. This role involves leading design initiatives that prioritize user needs and ensuring successful change implementation across various systems and processes.

Successful candidates will have substantial experience in change management and will work with stakeholders to enable the adoption of new ways of working. EY offers flexible work arrangements and a comprehensive benefits package, including wellness incentives and generous parental leave.

Qualifications

• Experience in consulting, change management, organisational development or a related discipline.
• Proven experience in delivering end-to-end change for complex transformation programmes.
• Strong capability in designing and leading enterprise-wide change initiatives.

Responsibilities

• Design and lead the change architecture and overall strategy across initiatives.
• Translate enterprise strategy into organisational change and assess impacts.
• Shape compelling change narratives that simplify transformation.

Skills

Consulting

Change management

Organisational development

Stakeholder engagement

Human-centred design

Job description

Change Experience Specialist

The opportunity

We are seeking highly motivated and experienced Change Experience Specialists at Manager level to join our dynamic team. The ideal candidate will play a crucial role in shaping and delivering end‑to‑end change blueprints for complex transformations, ensuring that changes are implemented and adopted with confidence. Working across new systems, operating models and ways of working, you will bring together all elements of change to design and deliver a cohesive, enterprise‑wide system of change. You will be responsible for leading design initiatives that prioritise the needs, behaviours and experiences of users. You will work closely with various stakeholders to develop and execute change experience strategies that enable adoption, embed new ways of working and deliver sustained business outcomes. This role can be performed from any of our EY offices across Australia. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your Key Responsibilities

• Design and lead the change architecture, including the overall strategy, roadmap and end‑to‑end change journey across initiatives and stakeholder groups
• Translate enterprise strategy into organisational change, assessing workforce, leadership and operating model impacts and supporting future‑state design
• Lead change design across complex transformation programmes, sequencing initiatives to minimise disruption and improve readiness
• Bring together all elements of change to deliver a cohesive, enterprise‑wide approach across people, process, technology and experience
• Shape compelling change narratives that simplify transformation and drive alignment, engagement and trust
• Drive stakeholder and senior leader alignment, using impact assessments, engagement strategies and a people‑centred approach to support adoption and sustained outcomes

Skills and attributes for success

• Experience in consulting, change management, organisational development or a related discipline
• Proven experience shaping and delivering end‑to‑end change for complex transformation programmes (e.g. operating model or system change)
• Strong capability in designing and leading enterprise‑wide change initiatives across multiple workstreams
• Experience conducting change impact assessments and translating strategy into practical change interventions
• Ability to integrate people, process, technology and organisational design into a cohesive change approach
• Strong stakeholder engagement and facilitation skills, including working with senior leaders

Preferred skills and attributes

• Experience supporting organisation and workforce design, including capability uplift and transition planning
• Ability to develop clear, compelling change narratives for diverse audiences
• Experience applying human‑centred design or behavioural change approaches to drive adoption
• Strong commercial awareness, balancing business outcomes with employee experience
• Australian Citizenship with Baseline (or higher) security clearance, or eligibility to obtain clearance

What We Offer You

• Career development: At EY, your career is yours to shape! We’ll develop you with future‑focused skills and equip you with world‑class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family‑friendly policies, including up to 26 weeks of gender‑neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous.

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier‑free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [e-mail] or [phone] (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.