CFC Operations Continuous Improvement Lead - Hawthorn East

Coles Group; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working options

Gym facility

Free parking

BBQ area

Mini-Coles supermarket

Discounts on online & in-store

Job summary

Coles Group is seeking a CFC Operations Continuous Improvement Lead in Hawthorn East. You will identify improvements across automated eCommerce fulfilment, using Power BI to generate actionable insights and guide process optimisations, while leading end-to-end initiatives from design to implementation.

You will drive adoption of automation, robotics and emerging AI capabilities, embedding new ways of working and delivering measurable benefits across our CFC operations.

Qualifications

• Data-driven CI experience in fulfilment or retail.
• Strong analytical skills with Power BI.
• Experience delivering tech-enabled improvements.
• Practical knowledge of continuous improvement methodologies.
• Strong project and change management capabilities.
• Stakeholder management and communication skills.

Responsibilities

• Identify and deliver improvement opportunities across automated eCommerce fulfilment.
• Use operational data to create insights and optimise processes.
• Lead initiatives end-to-end from analysis to implementation.
• Embed changes into day-to-day operations.
• Support adoption of automation, robotics and emerging AI.

Skills

Data-driven CI

Power BI

Process optimisation

Automation & AI

Stakeholder mgmt

Project delivery

Tools

Power BI

Job description

CFC Operations Continuous Improvement Lead - Hawthorn East

We've been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You'll not only get to see your work make a difference, you'll be part of a team working together to help Australians eat and live better every day.

About the team

Our Customer Fulfilment Centres (CFCs) are an even smarter and easier way to fulfil online orders and deliver the smiles for our customers. And you could get involved. Your role, no matter where you are at a CFC, will have a direct contribution to every customer's order. How good is that. At the forefront of driving innovation, you'll be part of redefining the customer experience in online grocery shopping. The first of their kind in Australia, our CFCs help provide customers with improved availability and freshness, a broader produce range and a seamless digital experience.

About the role

As CFC Continuous Improvement Lead, you'll identify and deliver improvement opportunities across our automated eCommerce fulfilment operations. Using operational data and tools such as Power BI, you'll create actionable insights, optimise processes and support the adoption of automation, robotics and emerging AI capabilities. You'll lead initiatives end-to-end from analysis and design to project planning and implementation, ensuring changes deliver measurable benefits and are successfully embedded into day-to-day operations.

About you and your skills

• Experience in data driven continuous improvement, process optimisation or project delivery within fulfilment, supply chain, automation, retail or another complex operational environment.
• Strong analytical skills, with experience using Power BI and operational data to create modelling, identify trends, generate actionable insights and inform decisions.
• Experience delivering technology-enabled improvements, including process automation, robotics optimisation or emerging AI applications.
• Practical knowledge of continuous improvement methodologies, with the ability to turn opportunities into scalable and sustainable changes.
• Strong project and change management capability, including planning, implementation, benefits tracking and embedding new ways of working.
• Strong stakeholder management and communication skills, with the ability to connect technical and operational teams and influence outcomes.

Please note, applications will close on Tuesday November 17th, 2026.

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What's in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email [e-mail]