Certification Programs Coordinator & Volunteer Lead

Cox Purtell Staffing Services; City of Melbourne; On-site; AUD 80,000 - 90,000; Full time

Job summary

Cox Purtell Staffing Services is assisting a professional association in Melbourne to recruit an Administration Coordinator for their flagship certification scheme. The role focuses on processing applications accurately and guiding volunteer committee members through responsibilities, with a strong emphasis on reliability and relationship building.

The position requires governance‑minded individuals who can manage minutes, meetings, and data, while supporting a migration to a new membership

Qualifications

• At least three years' experience in structured office administration or a similar role.
• Exceptional attention to detail and the ability to follow established procedures precisely, with minimal supervision.
• Genuinely enjoys working with, and guiding, volunteers, particularly in a committee setting.
• Comfortable using CRM or database systems and the MS Office suite.
• Strong minute-taking ability and clear, professional written communication.
• Self-motivated with a steady, methodical approach and sound judgement on when to escalate.
• Experience in a membership, certification, education or regulated not-for-profit environment is advantageous.

Responsibilities

• Review and process certification applications end to end, ensuring accuracy and completeness.
• Act as the primary point of contact for volunteer committee members, building strong, trusted working relationships and guiding them through their responsibilities.
• Schedule committee meetings, prepare agendas and papers, and take accurate minutes.
• Maintain accurate database records and produce management and statistical reports.
• Support continuous improvement, including the transition to a new membership management platform.

Skills

Attention to detail

Volunteer guidance

Interpersonal communication

Process adherence

Minute taking

Relationship building

Structured office administration

Tools

CRM/database systems

MS Office

Job description

Cox Purtell Staffing Services is assisting a professional association in Melbourne to recruit an Administration Coordinator for their flagship certification scheme. The role focuses on processing applications accurately and guiding volunteer committee members through responsibilities, with a strong emphasis on reliability and relationship building.

The position requires governance‑minded individuals who can manage minutes, meetings, and data, while supporting a migration to a new membership