Centre Manager – Customer Service & Ops (Tweed Heads)

National Storage; Tweed Heads South; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Rotating roster

Onsite car park

Parental leave

Storage discounts

Wine Ark discounts

Wellbeing support

WellNS Wallet

Retail discounts

Referral incentives

Job summary

National Storage is seeking a Centre Manager for our Tweed Heads (and nearby Chinderah Bay) location. You will lead a Storage Consultants team, drive sales KPIs, and ensure excellent customer service and centre presentation.

Role requires a FULL Driver’s license, ability to work rotating Saturdays 9am-2pm, and strong leadership skills to deliver operational excellence across multiple sites. Join a growing national operator delivering value to customers.

Qualifications

• Demonstrated experience within a management or team leadership position in a similar environment.
• Strong conflict resolution knowledge and the ability to de-escalate situations.
• Proven ability in working towards sales targets and KPIs.
• Proficient at using technology and multitasking between different systems.
• Effective communication skills and be able to foster a team building environment.
• You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
• Excellent written and verbal communication skills with a keen eye for detail.
• The ability to work on a rotating roster, with every second Saturday from 9am-2pm.

Responsibilities

• Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
• Managing a team, including time management, delegation, performance management, and conflict resolution.
• Ensuring excellent customer service is consistently delivered.
• Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
• Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
• Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.

Skills

Customer service

Stakeholder management

Administration

Operations

People management

Job description

National Storage is seeking a Centre Manager for our Tweed Heads (and nearby Chinderah Bay) location. You will lead a Storage Consultants team, drive sales KPIs, and ensure excellent customer service and centre presentation.

Role requires a FULL Driver’s license, ability to work rotating Saturdays 9am-2pm, and strong leadership skills to deliver operational excellence across multiple sites. Join a growing national operator delivering value to customers.