Centre Manager & Customer Experience Leader (Hybrid)

City of Canada Bay; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work from home

Supportive team

Long service leave

Health & wellbeing

Wellness programs

Job summary

City of Canada Bay is seeking an experienced recreation leader to join our Recreation Services team as Centre Manager & Customer Experience Lead. You will oversee Rhodes Recreation Centre operations, drive customer experience, grow participation, and lead a high‑performing team.

You will bring five years of leadership in recreation or fitness, strong budgeting and data‑driven decision making, and excellent stakeholder engagement.

Qualifications

• Relevant tertiary qualifications in recreation, sport, business or a related discipline, or equivalent experience.
• At least five years’ leadership experience in recreation, leisure, fitness or community centre management.
• Demonstrated success in service delivery, membership growth and retention.
• Strong business acumen, including budgeting, financial oversight and performance reporting.
• Confidence using business systems, CRM platforms and data to drive decisions.
• Excellent communication and stakeholder engagement skills, and sound knowledge of work health and safety and risk management.
• Current Class C Driver Licence.
• Current First Aid and CPR Certification.
• A Current Working with Children Check.

Responsibilities

• Lead the day-to-day operations of Rhodes Recreation Centre’s customer experience, gymnastics & fitness team, ensuring safe, efficient and customer-focused service delivery.
• Inspire and develop a capable, engaged team, fostering a culture of accountability and service excellence.
• Drive the centre’s financial and commercial performance, identifying opportunities for growth and improvement.
• Set consistent customer experience standards, systems and frameworks across Recreation Services.
• Use customer insights and data to improve satisfaction, membership growth and retention.
• Bring forward new ideas, technologies and partnerships that lift the customer experience.

Skills

Leadership

Customer experience

Budgeting

CRM systems

Data analysis

Stakeholder engagement

Education

Recreation/Business degree

Equivalent experience

Tools

CRM platforms

Finance software

Microsoft Excel

Job description

City of Canada Bay is seeking an experienced recreation leader to join our Recreation Services team as Centre Manager & Customer Experience Lead. You will oversee Rhodes Recreation Centre operations, drive customer experience, grow participation, and lead a high‑performing team.

You will bring five years of leadership in recreation or fitness, strong budgeting and data‑driven decision making, and excellent stakeholder engagement.