Centre Manager & Customer Experience Lead (Hybrid)

City of Canada Bay Council; Sydney; Hybride; AUD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Hybrid work from home arrangements

Health and wellbeing programs

Long Service Leave after 5 years

Flexible work arrangements

Résumé du poste

City of Canada Bay Council is seeking an experienced Centre Manager & Customer Experience Lead to oversee Rhodes Recreation Centre and shape customer experiences across Recreation Services. You will manage a high-performing team, drive membership growth and ensure a professional, responsive service.

The role blends operations leadership with commercial oversight, requiring strong budgeting, data-driven decision making and stakeholder engagement. Flexible, hybrid work is offered.

Qualifications

• Proven leadership in recreation, leisure or fitness management.
• Experience delivering customer experiences and membership growth.
• Strong budgeting, reporting and performance oversight.

Responsabilités

• Lead day-to-day operations of Rhodes Recreation Centre customer experience, gymnastics & fitness teams.
• Inspire and develop a capable team with a culture of accountability and service excellence.
• Drive centre financial and commercial performance, identify growth opportunities.
• Set consistent customer experience standards across Recreation Services.
• Use customer insights to improve satisfaction and retention.
• Introduce new ideas, technologies and partnerships to lift customer experience.

Connaissances

Leadership

Customer experience

Recreation management

Budgeting

CRM/data driven decisions

Communication

Stakeholder engagement

Driver licence

Formation

Tertiary qualifications in recreation/sport/business

Outils

CRM platforms

Data analytics tools

Description du poste

City of Canada Bay Council is seeking an experienced Centre Manager & Customer Experience Lead to oversee Rhodes Recreation Centre and shape customer experiences across Recreation Services. You will manage a high-performing team, drive membership growth and ensure a professional, responsive service.

The role blends operations leadership with commercial oversight, requiring strong budgeting, data-driven decision making and stakeholder engagement. Flexible, hybrid work is offered.