Centre Manager

Belgravia Health and Leisure Group Pty Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

WaterMarc Banyule, Greensborough, is seeking a Venue Manager to lead a large team and deliver exceptional guest experiences at a premier aquatic facility. You will oversee operations, safety, financial targets and program delivery while engaging with the local community to enhance access to leisure.

You will collaborate with the Business Operations Manager, identify community needs, and implement inclusive programs, including fundraising for the Belgravia Foundation to support diverse access to

Qualifications

• Strong leadership capabilities to manage a large team.
• Proven ability to drive customer service excellence and guest experience.

Responsibilities

• Ensure the venue meets service, financial and stakeholder outcomes.
• Ensure safety and wellbeing of visitors and team members through policies and procedures.
• Coach and develop teams to deliver on KPIs through development plans.
• Achieve budgeted net profit targets by managing expenses and revenue drivers.
• Maintain high-value relationships with the contract partner and community stakeholders.
• Deliver a high-value customer service proposition addressing client needs.
• Recruit and develop energetic team members to support the venue vision.

Skills

Leadership

Team management

Stakeholder engagement

Guest experience

Education

First Aid and CPR Certificate

Pool Lifeguard Certificate

Working with Children Check

National Police Check

Australian work rights

Job description

VIC, Watermarc Banyule - Greensborough 3088

• Lead one of Belgravia’s largest teams and premier venues
• Unlock career progression throughout Belgravia
• High impact, community focused role, driving real change

About the Venue:

WaterMarc Banyule is the largest aquatic and leisure facility in Victoria's northern region. This multi-activity regional facility serves the Greensborough community and surrounding suburbs. Facilities include an indoor 50-metre Olympic swimming pool, Learn to Swim pool. spa, sauna and steam room facilities and waterslide. Additional facilities include personal training, pool parties, childcare and a Health Link Café.

About the Role:

Reporting directly to the Business Operations Manager, the Venue Manager for WaterMarc Banyule will be fully accountable for the Venue's operational, financial and program deliverables while delivering and driving exceptional customer service.

This is an exciting opportunity for a suitably qualified and experienced Venue Manager to lead a very large team of passionate staff, to deliver exceptional guest experiences at this large facility. You will be responsible for the overall management of this fantastic facility, the team at the Venue, and our local community, you are fully accountable for the Venue's operational, financial and program deliverables.

As the Venue Manager for Watermarc Banyule, you will be required to identify, engage and collaborate with a network of key community members and groups that can assist in the implementation of aquatic programs that will enhance social capital.

You will identify local community needsand deliver programs for those within the disability, diversity and disadvantaged space. You will aso be required to deliver a fundraising strategy for the Belgravia Foundation, with all funds providing programs, services and education that promote access to leisure within the Banyule City Council.

About the Responsibilities:

• Ensure the venue meets all service, financial and other outcomes expected by customers and stakeholders
• Ensure the safety and wellbeing of visitors and team members through effective planning and oversight of polices, processes and procedures
• Coach and develop your teams to deliver on KPIs through engagement, performance planning and individual development plans
• Achievement of budgeted net profit targets, including managing expenses and strategic revenue drivers.
• Maintain a high value relationship with the contract partner and key community stakeholders
• Implement a high value customer service proposition that addresses the needs of the client base
• Recruitment and coaching of energetic and passionate team members as required to compliment the team and the vision for the venue

About You:

• We are looking for a candidate that demonstrates passion and motivation, including willingness to undertake actions to actively support access and inclusion to all facilities, programs, services, and employment, for all members of the community
• The role requires strong interpersonal skills between stakeholders, employees, and our guests
• You will need to be a fantastic leader and coach, managing a large team.
• Demonstrative experience leading a dynamic and complex business operation, preferably from within the leisure, fitness, aquatic, retail, hospitality or facility management industries

Essential qualifications:

• Full time work rights in Australia
• Current First Aid and CPR Certificate
• Pool Lifeguard Certificate
• Obtain a valid Working with Children Check and National Police Check

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.