CCLHD - Outpatient Services Lead

Central Coast Local Health District; Gosford; On-site; AUD 138,000 - 1,562,000; Full time

Benefits offered by this job

Work-Life Balance

Financial Benefits

Health & Wellbeing

Career Growth

Job summary

Central Coast Local Health District is seeking an experienced Outpatient Services Lead to provide strategic leadership across the district. The role focuses on planning, development, and delivery of effective outpatient services, driving service reform and improving health outcomes for the Central Coast community.

You will lead service planning and improvement initiatives, collaborate with clinical departments and senior leaders, and guide changes that support integrated care across outpatient,

Qualifications

• Demonstrated health service leadership experience
• Proven ability to lead change and service reform
• Strong stakeholder engagement and communication skills

Responsibilities

• Lead development and improvement of outpatient models of care (e.g., Virtual Care, Rapid Access Clinics)
• Collaborate with clinical departments, senior managers, and stakeholders to improve access, quality, safety and patient experience
• Develop and implement service planning aligned with strategic priorities and NSW Health strategies
• Establish standardised outpatient clinic design, referral management, waitlist reporting and workforce planning
• Provide expert advice to executives to inform strategic and operational decisions
• Support clinical governance and continuous improvement for safe, high-quality care
• Lead change across a complex health service while balancing community needs and financial accountability

Job description

Employment Type: TemporaryFull Time, until 29 August 2027
Position Classification: Health Manager Level 3
Remuneration: $137,525 - $156,2312 per annum
Hours Per Week: 38
Location: CCLHD
Applications Close: Monday, 14 September 2026 at 11:59pm

Do you thrive in a leadership role where your expertise can shape the future of healthcare services? At Central Coast Local Health District (CCLHD), we are committed to Trusted Care, Better Health for Everyone, and we are looking for an experienced and strategic Outpatient Services Lead to drive the development and improvement of outpatient services across the District.

About the Opportunity

As the Outpatient Services Lead, you will provide strategic leadership in the planning, development, and delivery of effective and efficient outpatient services across CCLHD. Working closely with senior leaders, clinical departments, community services, and key stakeholders, you will play a critical role in strengthening models of care and improving health outcomes and experiences for the Central Coast community.

This position will lead service planning, reform, and improvement initiatives that support integrated care across outpatient, community, primary care, and tertiary services. In this role you will:

• Lead the development and implementation of innovative outpatient models of care, including initiatives such as Virtual Care and Rapid Access Clinics.
• Work collaboratively with clinical departments, specialty services, clinic leads, and senior managers to improve access, quality, safety, patient experience, and outcomes.
• Develop and implement service planning and improvement initiatives aligned with CCLHD strategic priorities and NSW Health strategies.
• Establish standardised approaches to outpatient clinic design, referral management, screening, booking, waitlist management, reporting, workforce planning, and quality monitoring.
• Build strong relationships with internal and external stakeholders, including government and non-government agencies, community representatives, and primary care partners.
• Provide expert advice and recommendations to senior executives to inform strategic and operational decision-making across outpatient services.
• Support clinical governance, continuous improvement, and strategies that promote best practice in the delivery of safe, high-quality care.
• Lead and facilitate change across a complex health service environment while balancing community needs, service priorities, workforce requirements, and financial accountability.

For more information about this role, please view Position Description.

About You

We are looking for an experienced health service leader who has:

• Demonstrated knowledge and expertise in health service delivery and change management within a complex organisation.
• Proven ability to lead significant change, service reform, and continuous improvement initiatives.
• Strong stakeholder engagement and communication skills, with the ability to influence and collaborate across multidisciplinary and District-wide teams.
• Experience evaluating, reviewing, and reporting on service delivery, performance, and improvement initiatives.
• Proven ability to manage multiple complex priorities and activities concurrently.
• A strong understanding of clinical governance, quality improvement, and strategies that support safe, effective, and patient‑centred care.
• Strong strategic planning, problem‑solving, project management, and organisational skills.
• The ability to develop productive relationships with senior executives, clinical leaders, government agencies, community stakeholders, and other partners.
• A commitment to building workforce capability and fostering a positive, inclusive, and collaborative workplace culture.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?

Michael Swab
Phone: [phone]
Email: [e-mail]

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston‑Dean in our Aboriginal Workforce Development Team at CCLHD‑[e-mail] or call 02 4320 3519 for one‑on‑one support.

Vaccination Requirements

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category B positions: Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full‑time and part‑time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.

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