Category Manager

Crew Services Group; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Crew Services Group is seeking an experienced Category Manager to own key service categories, grow opportunities and drive commercial performance within Australia’s retail sector. You will build relationships with retailers and partners, develop category strategies and lead opportunities from proposal to tender.

Reporting to senior management, you will collaborate with Sales and Operations to deliver profitable outcomes, analyse performance data, and expand Crew Services Group capabilities with

Qualifications

• Previous experience as a Category Manager, National Account Manager, Business Development Manager or similar commercial role.
• Strong experience within retail, FMCG, hardware, merchandising, field services or a related industry.
• A solid understanding of the Australian retail landscape.
• Demonstrated experience managing major customer relationships.
• Strong commercial and financial acumen, including pricing and margin management.
• Excellent negotiation, presentation and communication skills.
• The ability to analyse data and translate insights into commercial opportunities.
• A collaborative approach and the ability to work effectively with Sales, Operations and senior leadership.
• A strong sense of ownership and accountability for results.
• The ability to work independently in a fast-paced and growing organisation.

Responsibilities

• Develop and execute category strategies aligned with the company’s overall growth objectives.
• Take ownership of the commercial performance and growth of assigned categories.
• Identify new revenue opportunities across existing and prospective customers.
• Build strong relationships with retailers, suppliers and key customer stakeholders.
• Develop customer proposals, pricing models and commercial solutions.
• Analyse category performance, market trends, customer activity and competitor movements.
• Work closely with Sales and Operations to ensure new opportunities can be delivered effectively and profitably.
• Assist with tenders, presentations, contract negotiations and major customer proposals.
• Identify opportunities to introduce additional Crew Services Group capabilities to existing customers.
• Maintain a strong pipeline of opportunities and provide regular reporting on category performance and growth.
• Ensure commercial agreements deliver sustainable margins and appropriate returns.
• Represent Crew Services Group professionally with customers and industry partners.

Skills

Category management

Business development

Negotiation

Data analysis

Communication

Strategic thinking

Job description

Crew Services Group is a leading Australian retail services business delivering field operations, merchandising, store support, installations, shopfitting and racking solutions to some of Australia’s largest retailers and brands.

As our business continues to grow and diversify, we are looking for an experienced and commercially focused Category Manager to join our team and take ownership of key service categories, customer opportunities and growth initiatives.

The Role

Reporting to senior management, the Category Manager will be responsible for driving the commercial performance, development and growth of designated categories across the business.

This is a hands-on role requiring someone who understands the Australian retail environment, can build strong customer relationships and is equally comfortable analysing commercial performance, developing opportunities and working closely with operational teams to deliver successful outcomes.

You will play an important role in identifying where Crew Services Group can expand its services with existing customers while also developing new business opportunities.

Key Responsibilities

• Develop and execute category strategies aligned with the company’s overall growth objectives.
• Take ownership of the commercial performance and growth of assigned categories.
• Identify new revenue opportunities across existing and prospective customers.
• Build strong relationships with retailers, suppliers and key customer stakeholders.
• Develop customer proposals, pricing models and commercial solutions.
• Analyse category performance, market trends, customer activity and competitor movements.
• Work closely with Sales and Operations to ensure new opportunities can be delivered effectively and profitably.
• Assist with tenders, presentations, contract negotiations and major customer proposals.
• Identify opportunities to introduce additional Crew Services Group capabilities to existing customers.
• Maintain a strong pipeline of opportunities and provide regular reporting on category performance and growth.
• Ensure commercial agreements deliver sustainable margins and appropriate returns.
• Represent Crew Services Group professionally with customers and industry partners.

About You

We are looking for someone who is commercially driven, proactive and understands how to turn customer relationships and market opportunities into sustainable business growth.

**Food perishable experience preferred**

• Previous experience as a Category Manager, National Account Manager, Business Development Manager or similar commercial role.
• Strong experience within retail, FMCG, hardware, merchandising, field services or a related industry.
• A solid understanding of the Australian retail landscape.
• Demonstrated experience managing major customer relationships.
• Strong commercial and financial acumen, including pricing and margin management.
• Excellent negotiation, presentation and communication skills.
• The ability to analyse data and translate insights into commercial opportunities.
• A collaborative approach and the ability to work effectively with Sales, Operations and senior leadership.
• A strong sense of ownership and accountability for results.
• The ability to work independently in a fast-paced and growing organisation.

What We Offer

This is an opportunity to join an established Australian business at an exciting stage of growth.

You will have the opportunity to influence category strategy, work directly with major Australian retailers and brands, and play a key role in developing new revenue streams for Crew Services Group.

We offer a competitive remuneration package commensurate with experience and the opportunity to build a long-term career within our organisation.

Duration: 3 month secondment to one of our Retail Partners, with the potential to extend

Applications Close this Wednesday 14th October 2026