Casualty Claims Specialist

Guild Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid flexibility

Discretionary bonus up to 10%

Wellbeing programs

Learning & recognition

Job summary

Guild Group is seeking a Casualty Claims Specialist to join our team in a hybrid role based in Sydney or Brisbane. You will manage a portfolio of up to 100 claims, handling straightforward matters independently while collaborating with senior colleagues and external partners on more complex cases.

The role requires experience in casualty claims, solid knowledge of legislation, and strong communication and problem-solving skills.

Qualifications

• Experience managing claims in a casualty portfolio.
• Strong understanding of legislation and civil claims processes.
• Ability to provide commercial, timely, and well-reasoned decisions.
• Excellent communication, problem solving, and stakeholder management skills.
• Strong attention to detail and ability to work independently and in a team.
• Law degree is helpful but not essential; health-related experience is a bonus.

Responsibilities

• Manage a portfolio of up to 100 claims.
• Independently handle straightforward files.
• Collaborate with senior colleagues and legal partners on complex claims.
• Guide customers with clarity and empathy.
• Deliver fair, consistent claims outcomes.
• Assess coverage, liability, and quantum.
• Set and execute effective resolution strategies.
• Maintain accurate file standards and our service model.
• Build positive relationships with clients, regulators and external stakeholders.
• Contribute to team initiatives and best-practice behaviours.

Skills

Casualty claims

Stakeholder management

Communication

Problem solving

Attention to detail

Education

Law degree helpful

Job description

Location:Open to role based in Sydney | Brisbane
Hybrid working | Permanent full-timeopportunity

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years,we'vebeen providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 40 industry partnerships and110,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Why Guild?

At Guild, we thrive together and create work that fits life. Our people connect with purpose, supporteachotherand genuinely care for the communities we serve. When you join ourCasualtyClaims team,you’rejoining a closeknit, collaborative group where your voice matters and your growth is supported.

Here’swhat sets us apart:

• Hybrid flexibility– 2 days in the office, the rest from home
• A supportive, connected teamwith exposure to Underwriting and other specialist areas
• Discretionary Performance bonus– STI up to10% annually
• Wellbeing, learning & recognition programsdesigned to help you do your best work
• A culture that lives its values, not just talks about them

Whatyou’lldo

As aCasualty Claims Specialist,you’llmanage a portfolio ofup to 100 claims, a blend of active and dormant matters.You’llindependently handle straightforward files within delegation and collaborate with senior colleagues and legal partners on more complex claims.

Your work will include:

• Managing enquiries and guiding customers with clarity and empathy
• Delivering fair, consistent, specialised claims outcomes
• Assessing coverage,liabilityand quantum
• Setting and executing effective resolution strategies
• Maintainingaccuratefile standards and following our service model
• Building positive relationships with clients,regulatorsand external stakeholders
• Contributing to team initiatives,improvementsandbestpracticebehaviours

Whatyou’llbring

You’llthrive here ifyou’reproactive,curiousand committed to doing right by customers.

• Experience managing claims in a casualty portfolio
• Strong understanding of legislation, civil claims processes and/or PI/PL matters
• Ability to provide commercial,timelyandwell-reasoneddecisions
• Excellent communication, problemsolvingand stakeholder management skills
• Strong attention to detail and comfort working both independently and in a team
• A law degree is helpful but not essential;healthrelatedexperience is a bonus

Ready to join a team that values balance,flexibilityand impact?

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

If you have any questions, please emailSandraat ***********@guildgroup.com.au Please do not apply via email.