Casualty Claims Specialist

Guild Group; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Discretionary bonus

Wellbeing programs

Learning & recognition

Culture of values

Job summary

Guild Group in Australia is seeking a Casualty Claims Specialist to manage a portfolio of up to 100 claims, blending active and dormant matters and collaborating with senior colleagues and legal partners on more complex files.

You will handle enquiries with clarity and empathy, assess coverage, liability and quantum, and set effective resolution strategies while maintaining accurate file standards and engaging with regulators and external stakeholders.

Qualifications

• Experience managing claims in a casualty portfolio.
• Strong understanding of legislation and civil claims processes and/or PI/PL matters.
• Ability to provide commercial, timely and well‑reasoned decisions.
• Excellent communication, problem solving and stakeholder management skills.
• Strong attention to detail and comfort working both independently and in a team.
• A law degree is helpful but not essential; health-related experience is a bonus.

Responsibilities

• Managing enquiries and guiding customers with clarity and empathy
• Delivering fair, consistent, specialised claims outcomes
• Assessing coverage, liability and quantum
• Setting and executing effective resolution strategies
• Maintaining accurate file standards and following our service model
• Building positive relationships with clients, regulators and external stakeholders
• Contributing to team initiatives, improvements and best practice behaviours

Skills

Claims management

Communication

Problem solving

Stakeholder management

Attention to detail

Education

Law degree (helpful)

Job description

Location: Open to role based in Sydney | Melbourne
Hybrid working | Permanent full-time opportunity

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years,we'vebeen providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 40 industry partnerships and110,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Why Guild?

At Guild, we thrive together and create work that fits life. Our people connect with purpose, support each other and genuinely care for the communities we serve. When you join our Casualty Claims team, you’re joining a closeknit, collaborative group where your voice matters and your growth is supported.

Here’s what sets us apart:

• Hybrid flexibility – 2 days in the office, the rest from home
• A supportive, connected team with exposure to Underwriting and other specialist areas
• Discretionary Performance bonus – STI up to 10% annually
• Wellbeing, learning & recognition programs designed to help you do your best work
• A culture that lives its values, not just talks about them

What you’ll do

As a Casualty Claims Specialist, you’ll manage a portfolio of up to 100 claims, a blend of active and dormant matters. You’ll independently handle straightforward files within delegation and collaborate with senior colleagues and legal partners on more complex claims.

Your work will include:

• Managing enquiries and guiding customers with clarity and empathy
• Delivering fair, consistent, specialised claims outcomes
• Assessing coverage, liability and quantum
• Setting and executing effective resolution strategies
• Maintaining accurate file standards and following our service model
• Building positive relationships with clients, regulators and external stakeholders
• Contributing to team initiatives, improvements and best practice behaviours

What you’ll bring

You’ll thrive here if you’re proactive, curious and committed to doing right by customers.

• Experience managing claims in a casualty portfolio
• Strong understanding of legislation, civil claims processes and/or PI/PL mattersAbility to provide commercial, timely and well-reasoned decisions
• Excellent communication, problem solving and stakeholder management skills
• Strong attention to detail and comfort working both independently and in a team
• A law degree is helpful but not essential; health related experience is a bonus

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.