Casual Visitor & Interpretation Officer

Museums of History NSW; Sydney; On-site; AUD 46,000 - 51,000; Part time

Job summary

Museums of History NSW is hiring a Casual Visitor and Interpretation Officer to engage visitors across Sydney’s Museum sites, including Hyde Park Barracks, Museum of Sydney, The Mint and Justice & Police Museum. You’ll deliver exceptional service, share stories, and support revenue through sales during busy holiday periods.

This casual role requires flexible weekends and holidays, with the opportunity to learn about our sites, collections and public programs while representing MHNSW with

Qualifications

• Experience in busy customer service roles.
• Current Working with Children check.
• Current first aid certificate.
• Ability to work a regular roster including weekends and irregular shifts.
• Ability to manage lifting, carrying and moving around heritage sites.

Responsibilities

• Provide exceptional customer service, interpretation and information about MHNSW sites, activities and events to enhance visitor experiences.
• Work across City Museum locations during December–January school holidays.
• Help achieve revenue targets from sales and engage visitors in a positive way.

Skills

Customer service experience

Working with Children Check

First aid certificate

Roster flexibility

Physical mobility on heritage sites

Job description

Engage with our diverse visitors and share with them stories of our remarkable sites! As a Casual Visitor and Interpretation Officer you will be part of a dynamic and passionate team with the opportunity to gain insightful knowledge of our unique museums, houses and gardens.

What the opportunity is:

Employment with Museums of History NSW

Guide. Remuneration package includes salary ($33.46 to $36.98 per hour), employer's contribution to superannuation and annual leave loading.

Casual role

The role will work across Sydney.

What we do

Museums of History NSW brings together a portfolio of iconic museums, rich collections and heritage sites, the nation’s oldest archive collection, vital recordkeeping services and expert staff.

We bring history to life by sharing the stories of our places and collections. Through the State Archives Collection, we manage NSW’s official documentary heritage, supporting government transparency and the public’s right to access information.

These two roles do not just sit side by side – they inform and enrich each other. By preserving and making accessible our places, collections and archives, we create opportunities for people to explore the past and better understand their own place in the world. By supporting lifelong learning and inviting people to come together, we promote civic literacy, empathy, wellbeing and belonging.

We believe that history belongs to everyone. This is the promise and the purpose of MHNSW.

Museums of History NSW is a state cultural institution, established under the Museums of History NSW Act 2022. It is an agency of the NSW Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS).

What you'll do with us:

This role will provide exceptional customer service, interpretation and information about Museums of History NSW’s sites, activities, and events to enhance visitor experiences and achieve revenue targets from sales.

Note: Applicants must be available to work across the City Museum locations (including Hyde Park Barracks, Museum of Sydney, The Mint, and Justice & Police Museum) during the December–January school holidays.

For more information on the role contact Chris Aronsten, Visitor Services Coordinator on 04  513 .

Essential requirements of the role:

• Experience in busy customer service roles
• Current Working with Children check.
• Current first aid certificate.
• Ability to work a regular roster including weekend work and willingness to take on irregular additional shifts and overtime as required.
• Ability to manage lifting, carrying, standing, kneeling and moving around heritage sites both internal and external environments.

Also note:

To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

All successful candidates will be required to undergo a criminal record check with NSW Police.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Submit your application before the closing date: 11:59pm Sunday, 4 October 2026.

Diversity and Flexible Working

We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

If you are a First Nations applicant who would like to have a yarn about the role, or require additional support, please contact Dennis Taylor our Manager First Nations Employment & Engagement on 02  284 or via [e-mail] .

Thank you for your interest in this role. We look forward to receiving your application.