Casual Veterinary Receptionist l Dural

Sunyin Pty Ltd; Dural; On-site; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Discounts for you and family

Health, financial & wellbeing support

Online learning opportunities

Job summary

Petstock Vet - Dural is seeking a friendly front-of-house team member to welcome clients and their pets. You will handle calls, bookings, and basic care advice while supporting our busy clinic.

This casual opportunity includes potential to grow into a permanent part-time role. You’ll work with a supportive team in a family-owned business that values service, empathy and strong relationships with clients.

Qualifications

• Basic customer service or front-desk experience is preferred.
• Ability to communicate professionally and warmly with clients.
• Comfort with basic animal care information and enquiry handling.

Responsibilities

• Be the first point of contact for callers and visitors; manage appointments.
• Identify urgent cases and coordinate emergency appointments when needed.
• Support safe workplace practices within the clinic.
• Prepare client and patient information and ensure all paperwork is completed.
• Manage billing, payments, checkout, and future bookings.
• Prepare the reception area for opening and organise appointment files.
• Assist with stock management and general administrative duties.
• Maintain a clean, organised and welcoming reception environment.

Skills

Customer service

Communication

Empathy

Teamwork

Problem solving

Organisational skills

Tools

Microsoft Office

Job description

Petstock Vet - Dural

As an inspired member of the Petstock Group, you'll enjoy generous benefits for you, your family, and your pets, including product and service discounts, free access to health, financial and wellbeing support services, and a wealth of online learning opportunities. Best of all, you'll enjoy the support and culture of a family-owned business where working with animals and their people is at the heart of every day.

A Day in the Life... No two days are ever the same! As the face of our clinic, you'll play an important role in creating a welcoming and positive experience for our clients and their pets.

• Being the first point of contact for incoming calls, booking appointments, providing basic animal care advice where appropriate, and directing enquiries to the right team members.
• Identifying patients requiring urgent veterinary attention and coordinating emergency appointments when needed.
• Supporting and promoting safe workplace practices within the clinic.
• Preparing client and patient information and ensuring all required paperwork is completed before consultations.
• Managing billing, payments, client check-out and future bookings.
• Preparing the reception area for opening and organising appointment files for the day ahead.
• Assisting with stock management and inventory tasks.
• Supporting the team with general administrative duties.
• Maintaining a clean, organised and welcoming reception environment for our clients, patients and team members.

What We Need...

• Has intermediate Microsoft Office skills.
• Communicates with confidence, professionalism and a warm, friendly manner.
• Demonstrates compassion, empathy and emotional resilience.
• Enjoys working both independently and as part of a supportive team.
• Builds strong relationships with clients, patients and colleagues.
• Loves solving problems and finding solutions.
• Takes pride in delivering exceptional customer service.
• Is looking for a casual opportunity with the potential to grow into a permanent part-time role.

Why Join Us?

This is an opportunity to become part of a passionate team dedicated to improving the lives of pets and the people who love them. Whether you already have experience or are looking to take your first step into the veterinary industry, we'll provide a supportive environment where you can learn, grow and make a real difference every day. If this sounds like you and you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

Petstock Vet has established itself as an industry leader with a focus on delivering innovative patient care whilst providing a work environment where our team are valued for the experience & skill set, they bring.

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as industry leaders with a focus on delivering world class, innovative patient care & providing a work environment where our team feel like they belong and are valued for the experience & skill set they bring.

Being a member of the Petstock Group, allows us to offer you, your family & pets generous benefits, such as product & services discounts, free access to health, financial & wellbeing support services along with a plethora of e-training, whilst still retaining the feel of working in a small family-owned business.

Our fun, friendly and inclusive culture has been created to make sure you are set up for success and build a career with Petstock Vet you can be proud of!