Casual Service Delivery Officers at the ATO

Australian Taxation Office; Canberra; On-site; AUD 49,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Experience in public service

Career progression opportunities

Job summary

The Australian Taxation Office (ATO) is recruiting casual Service Delivery Officers (APS 2) across Australia to provide citizen-focused support and access to government services. These flexible, casual positions suit students and those balancing commitments, offering hands-on customer service experience while developing digital and problem-solving skills within a large public service environment.

Positions are available in multiple locations including Canberra, with entry through the ATO

Qualifications

• Casual APS 2 Service Delivery roles across Australia.

Responsibilities

• Get hands-on experience helping Australians access government services.
• Build communication and customer service skills in a supportive team.
• Develop digital and problem-solving capabilities using modern systems.

Job description

Flexible work, great experience, join the ATO!

About the ATO

Looking for flexible work that fits around your study, family commitments or lifestyle? The ATO is expanding its Service Delivery workforce and is seeking enthusiastic customer-focused people to join their team as casual Service Delivery Officers across Australia.

At the ATO, you'll be part of an inclusive and supportive workplace that values learning, collaboration and professional growth, while making a meaningful contribution to the Australian community.

Service Delivery Officer – Casual APS 2 roles

Get hands-on experience in:

• Helping Australians access essential government services and make a positive difference every day.
• Building practical communication and customer service skills in a supportive team environment.
• Developing digital and problem-solving capabilities using modern systems and technology.

Program highlights:

• From $43.21 per hour
• Flexible casual employment arrangements
• Valuable experience in one of Australia's largest government agencies
• Opportunities to build skills and explore future career pathways

Why apply?

These are casual positions, offering flexibility to balance work with study, family commitments, sport or other extracurricular activities.

Whether you're a student, recent graduate, returning to the workforce or looking to gain experience in the Australian Public Service, this is a great opportunity to develop valuable skills while working in a supportive environment.

While you may currently be in a merit pool for a similar role, you'll still need to apply through the Temporary Employment Register to give yourself the best chance.

• Applications open: 12 October 2026
• Start dates: Late February to March 2027

You must be an Australian citizen at the time of application to apply.

You will need to apply through the ATO Temporary Employment Register for these roles, even if you are already in a merit pool for a similar role.

Position locations

Positions are available in Albury (NSW), Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Burnie (TAS), Canberra (ACT), Dandenong (VIC), Gosford (NSW), Hobart (TAS), Melbourne (VIC), Moonee Ponds (VIC), Parramatta (NSW), Penrith (NSW), Perth (WA), Upper Mount Gravatt (QLD) and Wollongong (NSW).