Casual Service Delivery Officers at the ATO

Australian Taxation Office; Australia; On-site; AUD 59,000 - 69,000; Part time

Benefits offered by this job

Flexible work arrangements

Experience in APS

Job summary

Australian Taxation Office is hiring casual Service Delivery Officers (APS 2) across Australia. The role focuses on helping Australians access government services, delivering strong customer service in a collaborative team, and developing digital problem-solving skills using modern systems.

These casual positions offer flexibility to balance study, family commitments, sport or other activities, with opportunities to gain experience in one of Australia's largest government agencies.

Qualifications

• Casual APS 2 role seeking candidates with strong customer service skills.
• Ability to communicate clearly and work in a team.
• Willingness to learn and adapt to government service systems.

Responsibilities

• Help Australians access government services and assist with information requests.
• Build practical customer service and communication skills in a supportive team.
• Develop digital and problem-solving capabilities using modern government systems.

Skills

Customer service oriented

Communication skills

Teamwork

Job description

Flexible work, great experience, join the ATO!

About the ATO

Looking for flexible work that fits around your study, family commitments or lifestyle? The ATO is expanding its Service Delivery workforce and is seeking enthusiastic customer-focused people to join their team as casual Service Delivery Officers across Australia.

At the ATO, you'll be part of an inclusive and supportive workplace that values learning, collaboration and professional growth, while making a meaningful contribution to the Australian community.

Service Delivery Officer – Casual APS 2 roles

Get hands-on experience in:

• Helping Australians access essential government services and make a positive difference every day.
• Building practical communication and customer service skills in a supportive team environment.
• Developing digital and problem-solving capabilities using modern systems and technology.

Program highlights:

• From $43.21 per hour
• Flexible casual employment arrangements
• Valuable experience in one of Australia's largest government agencies
• Opportunities to build skills and explore future career pathways

Why apply?

These are casual positions, offering flexibility to balance work with study, family commitments, sport or other extracurricular activities.

Whether you're a student, recent graduate, returning to the workforce or looking to gain experience in the Australian Public Service, this is a great opportunity to develop valuable skills while working in a supportive environment.

While you may currently be in a merit pool for a similar role, you'll still need to apply through the Temporary Employment Register to give yourself the best chance.

• Applications open: 12 October 2026
• Start dates: Late February to March 2027

You must be an Australian citizen at the time of application to apply.

You will need to apply through the ATO Temporary Employment Register for these roles, even if you are already in a merit pool for a similar role.

Position locations

Positions are available in Albury (NSW), Adelaide (SA), Box Hill (VIC), Brisbane (QLD), Burnie (TAS), Canberra (ACT), Dandenong (VIC), Gosford (NSW), Hobart (TAS), Melbourne (VIC), Moonee Ponds (VIC), Parramatta (NSW), Penrith (NSW), Perth (WA), Upper Mount Gravatt (QLD) and Wollongong (NSW).