Casual Retail Consultant

Early Settler Group; Morayfield; On-site; AUD 44,000 - 52,000; Part time

Benefits offered by this job

Telstra discounts

16 weeks parental leave

LinkedIn Learning training

Flexible working hours

Performance rewards

Job summary

Telstra Retail Morayfield is seeking a part-time Customer Service & Sales Consultant. You will help customers choose products, activate services, and troubleshoot basic issues, delivering friendly, efficient service.

You will stay up-to-date with Telstra products, work with a supportive team, and strive to meet store targets. The role offers a competitive hourly rate and flexible hours, with additional benefits as outlined.

Qualifications

• Excellent communication and interpersonal skills.
• Solutions-oriented with ability to tailor customer solutions.
• Sales-driven with KPI focus.
• Willingness to learn and adapt.
• Customer-facing experience preferred but not required.

Responsibilities

• Assist customers with product selection and service activation.
• Provide troubleshooting for basic issues.
• Deliver exceptional customer experiences and meet KPIs.
• Collaborate with team to achieve store goals.

Skills

Communication

Sales drive

Customer service

Problem solving

Learning mindset

Job description

Job Description

Employment Type Permanent Closing Date 28 Nov Job Title Telstra Retail: Part Time Customer Service & Sales Consultant MORAYFIELD

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, cultural leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!

Telstra is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.