Casual Retail Associate — Game‑Day Fan Experience

Fanatics Inc.; Richmond Shire; On-site; AUD 30,000 - 39,000; Part time

Job summary

Fanatics Commerce in Australia is seeking a Casual Retail Assistant (Supporter Experience Officer) to drive sales and create memorable shopping experiences for fans at the Richmond Store on game days and events.

You will greet guests, provide product recommendations, process transactions with accuracy on the Fanatics POS, and maintain floor and stockroom standards while upholding brand values and delivering outstanding customer service.

Qualifications

• Previous experience in a retail or sales environment
• Availability to work casual schedule including days, nights, weekends, and extended game hours
• Ability to engage customers and drive revenue in a fast-paced setting
• Strong verbal communication skills and relationship-building with members and fans
• High standards of organisation, cleanliness, and detail to maintain store presentation
• Genuine interest in AFL and Australian elite sports landscape

Responsibilities

• Process sales transactions accurately and efficiently via the Fanatics POS system.
• Greet members and fans, understand needs, and provide tailored product recommendations.
• Maintain sales floor and stockroom standards, including housekeeping and stock organisation.
• Contribute to a positive, high-energy store environment during peak game day periods

Skills

Customer service

Communication

Teamwork

AFL knowledge

Job description

Fanatics Commerce in Australia is seeking a Casual Retail Assistant (Supporter Experience Officer) to drive sales and create memorable shopping experiences for fans at the Richmond Store on game days and events.

You will greet guests, provide product recommendations, process transactions with accuracy on the Fanatics POS, and maintain floor and stockroom standards while upholding brand values and delivering outstanding customer service.