Casual Optical Assistant | Moonee Ponds

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; Melbourne; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Free glasses quarterly

Year’s supply of contacts

Online learning platform

Growth opportunities

Job summary

Bailey Nelson in Moonee Ponds is seeking a Casual Optical Assistant to join our team. You’ll be at the heart of the customer experience, helping customers find their perfect frames and supporting their eyecare needs to make every visit unforgettable.

We value a customer-first mindset, energy, and adaptability, with opportunities to learn on our world-class BN platform and grow within a fast-moving brand. Flexible weekday/weekend availability is expected.

Qualifications

• Customer-first mindset with retail or hospitality experience.
• Keen to learn optical skills with guidance from BN.
• Positive energy, can-do attitude.
• Thrives in a fast-paced environment.
• Strong time management and reliability.
• Team player who builds relationships.
• Results-driven with focus on service quality.
• Flexible availability across weekdays and weekends.
• Willingness to pick up extra shifts during peak periods.

Responsibilities

• Be at the heart of the customer experience by helping people find their perfect frames.
• Support eyecare needs and provide memorable service during visits.
• Contribute to a welcoming, efficient store environment.

Skills

Customer service

Retail experience

Optical interest

Positive attitude

Time management

Team player

Results-driven

Flexibility

Adaptable

Job description

Bailey Nelson is on the lookout for a Casual Optical Assistant to join our team in Moonee Ponds!

At Bailey Nelson, we’re on a mission to change how people see the world - and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.

Our secret? Our people. The connections and experiences we build - with each other and with our customers are what set us apart and make us a brand of choice.

Ready to be part of it?

What you’ll be doing

As an Optical Assistant, you’ll be at the heart of the customer experience, helping people find their perfect frames, supporting their eyecare needs, and making every visit unforgettable.

What's in it for you?

• A role where you can make a real impact every single day
• Access to our world-class online learning platform to keep you sharp and in the know with all things BN
• 1 free pair of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
• A supportive leadership team that genuinely invests in your growth

What we’re looking for

• Customer-first mindset - You’ve got experience in retail, hospitality, or similar and know how to deliver standout service
• Optical experience? Great. No experience? No worries. If you’re keen to learn, we’re keen to teach
• Passion & energy - You bring positivity, enthusiasm, and a can-do attitude
• Fast-paced adaptability - You thrive in a dynamic, ever-evolving environment
• Strong time management - You get things done without compromising customer experience
• Problem-solving skills - You love helping people find the right solution
• Team player - You build great relationships with everyone around you
• Results-driven - You love hitting goals through amazing service
• Flexibility - Requires flexible availability across weekdays and weekends
• Adaptable & reliable - We are looking for someone adaptable who has full availability during peak trading periods and is eager to pick up extra shifts throughout the week as needed

This is your chance to step into an exciting role, elevate your career and experience, and be part of a brand that’s growing fast.

Ready to frame your future?

Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.