Casual Membership Sales and Reception Consultant

AUSactive; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Complimentary gym membership

Job summary

Plus Fitness Blaxland is seeking a friendly, reliable and motivated person to join our team in a casual Membership Sales and Reception position. You will be one of the first points of contact for members and prospective members, helping create a positive and professional club experience.

This varied position combines membership sales, customer service, reception duties and general gym administration. You will be one of the first points of contact for members and prospective members, helping

Qualifications

• Previous experience in customer service, reception, administration, sales preferred but not essential.
• Training will be provided to the right applicant.
• Personal training or fitness qualifications, industry experience and a current First Aid certificate would be advantageous.

Responsibilities

• Welcome members and visitors to the club.
• Respond to telephone, email and social media enquiries.
• Conduct club tours and explain membership options.
• Follow up leads, appointments and membership enquiries.
• Assist prospective members through the joining process.
• Complete membership administration and maintain accurate records.
• Process payments and assist with general account enquiries.
• Build positive relationships with members.
• Support member retention, referral and promotional campaigns.
• Complete regular gym-floor and facility checks.
• Assist with maintaining a clean, safe and presentable club.
• Enforce club policies in a friendly and professional manner.
• Support the Club Manager with general administrative tasks.

Skills

Customer service

Reception

Sales

Administration

Tools

Email

Job description

Plus Fitness Blaxland is seeking a friendly, reliable and motivated person to join our team in a casual Membership Sales and Reception position.

We are a welcoming, community-focused 24/7 gym located in the Lower Blue Mountains. We pride ourselves on providing an inclusive and supportive environment where members of all ages and fitness levels feel comfortable and valued.

About the role

This varied position combines membership sales, customer service, reception duties and general gym administration. You will be one of the first points of contact for members and prospective members, helping create a positive and professional club experience.

Key responsibilities

• Welcome members and visitors to the club
• Respond to telephone, email and social media enquiries
• Conduct club tours and explain membership options
• Follow up leads, appointments and membership enquiries
• Assist prospective members through the joining process
• Complete membership administration and maintain accurate records
• Process payments and assist with general account enquiries
• Build positive relationships with members
• Support member retention, referral and promotional campaigns
• Complete regular gym-floor and facility checks
• Assist with maintaining a clean, safe and presentable club
• Enforce club policies in a friendly and professional manner
• Support the Club Manager with general administrative tasks

About you

The successful applicant will be:

• Friendly, confident and approachable
• Comfortable speaking with new people and discussing membership options
• Motivated by achieving individual and team sales targets
• Reliable, organised and able to work independently
• Confident using computers, email and basic administrative systems
• Professional when managing questions, complaints or sensitive matters
• Passionate about health, fitness and helping people
• Willing to contribute to a supportive and positive team culture

Qualifications and experience

Previous experience in customer service, reception, administration, retail or sales is preferred but not essential. Training will be provided to the right applicant.

Personal training or fitness qualifications, industry experience and a current First Aid certificate would be advantageous.

Availability

Applicants must have flexible availability for casual shifts between 8:00 am and 7:30 pm on weekdays, with Saturday availability desired.

What we offer

• A welcoming and community-focused workplace
• Support and training from an experienced management team
• A varied role involving sales, administration and member engagement
• Opportunities to develop skills within the fitness industry
• Complimentary gym membership
• Potential opportunities for additional hours and professional growth

If you are enthusiastic, dependable and enjoy helping people, we would love to hear from you.