Casual Medical Receptionist: Welcoming Patient Care & Support

SCR South Coast Radiology; Gladstone Regional; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Full Uniform provided

Fitness Passport nationwide

Staff recognition programs

Job summary

Central Queensland Radiology (CQR) is part of Integral Diagnostics (IDX Group), with practices across Gladstone, Rockhampton, Yeppoon, and Emerald. We are seeking a friendly Casual Medical Receptionist to join our front desk teams at Gladstone Hospital and our private clinic on Dawson Road.

You will support patients accessing X-ray, Ultrasound, CT, MRI, and interventional procedures, with shifts between 6:30am and 6:00pm, Monday to Friday, and no weekends.

Qualifications

• Customer-facing experience in healthcare or imaging settings.
• Professional, approachable communication both in person and on the phone.
• Knowledge of medical terminology or practice management systems is an advantage.
• Collaborative, proactive attitude with high integrity.
• Detail-oriented with strong confidentiality and patient care focus.

Responsibilities

• Greet patients and create a welcoming first impression.
• Manage bookings, billing, and payments (Medicare, health funds, EFTPOS).
• Coordinate with medical wards, referrers, and doctors for appointments and results.
• Handle inpatient procedures and CT injection bookings.
• Participate in staff meetings and ongoing training, ensuring policy compliance.

Skills

Customer service

Communication skills

Medical terminology

Interpersonal skills

Attention to detail

Team collaboration

Problem solving

Scheduling software

Tools

Scheduling software

Job description

Central Queensland Radiology (CQR) is part of Integral Diagnostics (IDX Group), with practices across Gladstone, Rockhampton, Yeppoon, and Emerald. We are seeking a friendly Casual Medical Receptionist to join our front desk teams at Gladstone Hospital and our private clinic on Dawson Road.

You will support patients accessing X-ray, Ultrasound, CT, MRI, and interventional procedures, with shifts between 6:30am and 6:00pm, Monday to Friday, and no weekends.