Casual Licence Testing & Customer Service Officer

Rlservices S.r.l.; Sunshine Coast Regional; Presencial; AUD 39.000 - 52.000; Jornada completa

Descripción de la vacante

VicRoads in Sunshine is seeking casual Customer Service Officers to deliver registration and licensing services across over the counter, phone, and written enquiries. The role includes driver licence tests, vehicle checks, and on-road driving assessments in line with policy.

You will resolve customer enquiries, provide clear instructions, support digital transactions, and work with the team to hit performance targets while maintaining safety and accuracy.

Formación

• Customer service experience with a positive attitude and attention to detail.
• Clear communication skills and strong work ethic.
• Adaptable to change and able to learn new methods quickly.
• Team player who goes above and beyond when required.
• Basic computer skills for digital transactions and systems.

Responsabilidades

• Deliver registration and licensing services across counter, phone, and written enquiries.
• Conduct driver licence tests, vehicle checks and on-road driving assessments.
• Investigate and resolve customer enquiries and complaints with escalation as needed.
• Provide clear instructions, record driving performance and ensure safe testing.
• Support process improvements and help teammates meet targets.
• Assist customers with digital transactions and services.

Conocimientos

Exceptional customer service

Excellent communication

Adaptability

Team player

Intermediate computer literacy

Driver's license

Travel readiness

Descripción del empleo

VicRoads in Sunshine is seeking casual Customer Service Officers to deliver registration and licensing services across over the counter, phone, and written enquiries. The role includes driver licence tests, vehicle checks, and on-road driving assessments in line with policy.

You will resolve customer enquiries, provide clear instructions, support digital transactions, and work with the team to hit performance targets while maintaining safety and accuracy.