Casual Customer Service Officer/ Licence Testing Officer

Rlservices S.r.l.; Sunshine Coast Regional; On-site; AUD 39,000 - 52,000; Full time

Job summary

VicRoads in Sunshine is seeking casual Customer Service Officers to deliver registration and licensing services across over the counter, phone, and written enquiries. The role includes driver licence tests, vehicle checks, and on-road driving assessments in line with policy.

You will resolve customer enquiries, provide clear instructions, support digital transactions, and work with the team to hit performance targets while maintaining safety and accuracy.

Qualifications

• Customer service experience with a positive attitude and attention to detail.
• Clear communication skills and strong work ethic.
• Adaptable to change and able to learn new methods quickly.
• Team player who goes above and beyond when required.
• Basic computer skills for digital transactions and systems.

Responsibilities

• Deliver registration and licensing services across counter, phone, and written enquiries.
• Conduct driver licence tests, vehicle checks and on-road driving assessments.
• Investigate and resolve customer enquiries and complaints with escalation as needed.
• Provide clear instructions, record driving performance and ensure safe testing.
• Support process improvements and help teammates meet targets.
• Assist customers with digital transactions and services.

Skills

Exceptional customer service

Excellent communication

Adaptability

Team player

Intermediate computer literacy

Driver's license

Travel readiness

Job description

Salary: $32.91 an hour plus 25% loading

Tenure: Casual

Location: Sunshine

Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads!

At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Casual Customer Service Officers to join our vibrant team.

Key Responsibilities

Deliver registration and licensing services in a dynamic customer environment, including over the counter, telephone and written enquiries, as well as conducting driver licence tests, vehicle checks and on-road driving assessments in accordance with established policies and procedures.

Investigate and resolve customer enquiries and complaints, escalating matters to a supervisor where required.

Provide clear instructions to customers, accurately assess and record driving performance, and maintain a high level of concentration and vigilance to ensure a safe testing environment.

Exercise judgement to identify improvements to customer service processes and support change initiatives.

Work collaboratively to achieve team and individual performance targets and contribute to team objectives.

Provide guidance and support to less experienced staff and assist customers with digital transactions and services.

What we are looking for

To ensure success in this position you will need to have:

• Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
• Excellent communication skills coupled with a strong work ethic.
• Adaptability, flexibility, and agility with regards to change and adopting new methods of working
• A team player who is not afraid to go above and beyond where required.
• Intermediate computer literacy skills
• A full valid driver's license is required. (You cannot be on your P Plates).
• Reasonable travel is required.

VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

Our Culture

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer

• Competitive salary and benefits, including opportunities to earn a bonus
• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development.

For a copy of the Position Description please email [e-mail]

Unfortunately, applications cannot be accepted via this email.

Application close 11.59pm Sunday 18 October 2026.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.