Casual Customer Advisor - Yeppoon, QLD

Nab; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive workplace

Job summary

NAB Yeppoon Branch in Queensland invites you to join as a Branch Customer Advisor – Banking, where you will be the first contact for customers and help them with everyday banking needs.

You will identify suitable products such as accounts, lending and transactions, and guide customers through Smarter Banking options to make banking simple, easy and secure.

We foster an inclusive, customer‑centric culture and provide opportunities to learn, grow, and contribute to the local community.

Qualifications

• Passion for delivering high-quality NAB customer experiences.
• Team player with attention to detail to ensure accurate, efficient transactions.
• Customer-centric mindset and respect for diverse customers.

Responsibilities

• Serve as the first point of contact for customers at Yeppoon and nearby branches.
• Identify suitable products such as accounts, lending and transactions for customers.
• Promote Smarter Banking options (self-service and digital) to keep banking simple and secure.

Skills

Passion for customers

Team player

Customer-centric mindset

Tools

Self-service & Digital Banking

Job description

Branch Customer Advisor – Banking – Yeppoon

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Yeppoon branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours:

Join our team in a casual setting with the following hours on offer. Candidates must be available to work Monday to Friday, but only when required. The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

If you think this role is the right fit for you, we would love to hear from you.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.