Casual Customer Advisor - Townsville QLD

NAB; Cairns Regional; On-site; AUD 40,000 - 56,000; Full time

Job summary

NAB is seeking a Casual Customer Advisor in Townsville to support our local branch network and deliver customer‑centred banking services. You will help customers with routine transactions and explain account options, while promoting Self‑Service and digital banking tools.

The role emphasizes personal interaction, accuracy, and a friendly, inclusive approach in a team environment.

Qualifications

• Passion for delivering quality customer experiences across NAB's diverse client base.
• Keen eye for detail ensuring every transaction is accurate and efficient.
• Able to work well in a team and contribute to a positive customer journey.

Responsibilities

• Support NAB’s Townsville branch and surrounding branches by being the first point of contact for customers, prioritising their needs.
• Identify the most suitable products and services for customers, e.g., account opening, unsecured lending, and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Attention to detail

Team player

Customer focus

Job description

Casual Customer Advisor - Townsville QLD

Branch Customer Advisor – Banking – Townsville

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Townsville branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in a casual setting with the following hours on offer. Candidates must be available to work

Monday to Friday, but only when required. The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.