Casual Administration Officer, Bookings & Admissions

NSW Health; Sydney; On-site; AUD 51,000 - 52,000; Part time

Job summary

NSW Health is seeking a Casual Administration Officer for the Bookings & Admissions team at Northern Beaches Hospital. Shifts are casual, Monday to Friday, up to 38 hours per week, with starts between 6am and 6pm and some short-notice coverage.

The role involves managing patient bookings for private elective surgeries and public waitlists, with emphasis on accurate administration, financial checks, and strong customer service to support a patient-centred service delivery.

Qualifications

• Highly professional phone manner and excellent communication and interpersonal skills.
• Ability to be self-motivated with good time management skills.

Responsibilities

• Cover 8.5 hour shifts (incl breaks) Monday–Friday within 6am–6pm.
• Manage patient bookings to admissions, including financial checks and documentation for Private Elective Surgeries and Public Waitlists.
• Provide high-quality patient-centred administrative support and customer service.

Skills

Excellent communication

Time management

Job description

Casual Administration Officer, Bookings & Admissions

Support our friendly and hard-working Booking and Admissions team with casual shifts between Monday and Friday.

Employment Type: Casual
Position Classification: Administration Officer Level 3
Remuneration: $37.28 - $38.44 per hour
Hours Per Week: up to 38

Who we are

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Northern Beaches Hospital - Bookings and Admissions

What you'll be doing

We are seeking a highly motivated Casual Administration Officers to support our friendly hard-working Booking and Administrations teams. Casuals will be expected to be able to cover 8.5 hr shifts (inc breaks) Monday – Friday within our operational hours of 6am to 6pm. Some week to week regular shifts may be offered but generally shifts will be to cover leave so may be at short notice.

Our bookings and admissions roles offer development opportunities for our staff and a caring environment for the delivery of high-quality patient centred care.

You will be expected to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact. The role involves the effective management of all patient bookings to their admissions including the financial checks and documentation for Private Elective Surgeries and Public Waitlist bookings.
Effective and efficient patient administration activities are to be undertaken according to the NSW Health Local Health District and Northern Beaches Hospital policies. Customer service is expected to be of high standard and this is reflected by positive patient and stakeholder experiences.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria

• Highly professional phone manner and excellent communication and interpersonal skills.
• Ability to be self-motivated with good time management skills.

This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in theNSW Health OASV Policy(Page 11).You will be required to complete theOASV Undertaking/ Declaration FormandTB Assessment Toolduringthe recruitment process. Please upload this with your application along with anyother vaccination evidence that you may have.

NSWHealth is committed toimplementing the Child Safe Standards.

The teamenrichinghealthinmillions of ways every day.