Case Officer - Warrnambool

State of Victoria; Warrnambool; On-site; AUD 81,000 - 90,000; Full time

Job summary

State of Victoria in Warrnambool is offering an ongoing, full-time Case Officer role within the Court Practice stream. Based in Warrnambool, you will administer court orders for individuals assessed as low risk and may manage reparation orders.

You will apply order administration, refer to services, monitor compliance and prepare case notes and reports in line with guidelines. The department emphasises evidence-based practice and collaboration.

Qualifications

• Experience with case management components: assessment, planning, service coordination and brokerage.
• Ability to give frank and honest feedback/advice.
• Willingness to listen, understand criticism, and respond constructively.
• Attention to language and body language; promote inclusion.
• Take action to resolve problems independently or with others.

Responsibilities

• Apply order administration activities to service users
• Refer individuals to relevant services and monitor compliance against order requirements
• Implement appropriate responses to non-compliance and escalate when needed
• Produce case notes, reports and standard documents per guidelines
• Collaborate with colleagues and contribute to team planning and day-to-day administration

Skills

Case management

Feedback and guidance

Active listening

Inclusion awareness

Problem solving

Job description

Ongoing, Full Time opportunity based in WarrnamboolContribute to community safety by applying practices that reduce reoffendingSalary range of $81,496 - $90,227 plus superannuationCommunity Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending andconnecting individuals to programs,servicesand community. CCS provides management of individuals on court orders, serious sex offenders on post sentence supervision and prisoners on parole.

About the role

Case Officers in the Court Practice stream are responsible for the administration of court orders for individuals assessed as being at low risk of reoffending and may also be required to manage individuals on reparation orders.This role is required to direct and monitor compliance in line with court order obligations and evidence-based practice.

Key Responsibilities

• Apply order administration activities to service users
• Refer individuals to relevant services and monitor compliance against order requirements
• Implement appropriate responses to non-compliance and elevate matters as required to senior staff in a timely manner
• Produce case notes, reports and other standard documents in line with procedural guidelines
• Work collaboratively with colleagues, contribute to team planning, work process improvements and day-to-day administration of local work area

About you

• Demonstrated experience or an awareness of key case management components: assessment, planning, service coordination and brokerage and interventions.
• Gives frank and honest feedback/advice.
• Listens when ideas are challenged, seeks to understand the nature of criticism and respond constructively.
• Pays attention to words, expression and body language; recognises behaviours that promote a culture of inclusion.
• Takes action through self, or in consultation with others to resolve problems

For more details on the position, please review the position description attached or contact: Renee Perry - Manager Court Practice on 0419 988 349 or [e-mail]

Why work with us

At the Department of Justice and Community Safety, we provide every person with the means to achieve their potential through ongoing learning and development opportunities in a diverse, equitable and supportive environment. We look for people who are prepared to do their very best in line with our values and behaviours. Our values shape and influence how we recruit, train and develop our staff and build relationships with stakeholders. We will also provide you with professional development opportunities, an employee assistance program, access to job opportunities across the Victorian Government, salary packaging and much more.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

CHILD SAFE STATEMENT OF COMMITMENT

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.