Case Manager (Manager For Care Planning And Practice)

Direct Care Resources; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Direct Care Resources is seeking an experienced Case Manager (Manager for Care Planning and Practice) to lead care planning and frontline practice across Child Safety & Disability Support services. The role is based in Murarrie with regular client-home visits, providing guidance to teams to ensure safe, individualized care.

You will report to the Senior Manager – Care Planning and Practice and work with support workers, operational teams and health professionals to translate care plans into

Qualifications

• A degree or higher qualification in a relevant discipline (e.g., psychology, nursing, human services, social work, special education).
• Minimum two years of care or case management experience.
• Strong knowledge of child protection, disability care, forensic disability, aged care or health care.

Responsibilities

• Lead and support the implementation of individual care plans and practice frameworks.
• Provide professional guidance, supervision and training to frontline care teams.
• Complete Client Needs Assessments and keep care plans current.
• Support management of complex medical, mental health, developmental and behavioural needs.
• Review Personal Behaviour Support Plans and collaborate with relevant health professionals.
• Support after-hours incident guidance and safeguarding practices.
• Build relationships with internal teams, families, health professionals and other stakeholders.

Skills

Care management

Leadership

Communication

Stakeholder management

Education

Degree or higher qualification in Psychology, Nursing, Human Services, Social Work, Special Education or related discipline

Job description

Case Manager (Manager for Care Planning and Practice)

Lead care planning and frontline practice across DCR's Child Safety & Disability Support services, based in Murarrie with regular work at client homes

Make an impact where great care starts

At Direct Care Resources (DCR), quality care starts with strong leadership, clear care planning and giving our frontline teams the confidence and guidance they need to provide exceptional support.

We’re looking for an experienced Manager – Care Planning and Practice to play a key role across our Child Safety and Disability Support services, supporting our teams to deliver safe, consistent and individualised care.

The opportunity Reporting to the Senior Manager – Care Planning and Practice, you’ll combine professional practice expertise with hands‑on leadership, working alongside Support Workers, operational teams and health professionals to ensure the people in our care receive the right support.

This is not a desk-based role. You’ll spend time within our client homes, coaching and guiding teams, strengthening care practices and ensuring individual care plans are understood and effectively implemented.

What you’ll be doing

• Lead and support the implementation of individual care plans and practice frameworks.
• Provide professional guidance, supervision and training to frontline care teams.
• Complete Client Needs Assessments and ensure care plans remain current.
• Support the management of complex medical, mental health, developmental and behavioural needs.
• Review Personal Behaviour Support Plans and work collaboratively with Behaviour Support Practitioners and other health professionals.
• Support effective incident and behaviour reporting and strong safeguarding practices.
• Build positive relationships with internal teams, families, health professionals and other stakeholders.
• Help ensure services meet the Human Services Quality Framework and NDIS Practice Standards and Quality Indicators.
• Participate in a rotating after-hours roster, providing professional advice to teams during critical incidents and other care matters.

About you You’re an experienced care or case-management professional who enjoys being close to service delivery and helping teams turn good care plans into great everyday practice.

You’ll bring:

• A degree or higher qualification in Psychology, Nursing, Human Services, Social Work, Special Education or a related discipline.
• At least two years’ experience in care or case management.
• Strong knowledge of at least one of the following: Child Protection, Disability Care, Forensic Disability, Aged Care or Health Care.
• Confidence supporting complex client needs and guiding frontline teams.
• Strong communication, documentation and stakeholder-management skills.
• A current driver’s licence.
• You’ll also need, or be willing to obtain, First Aid and CPR, a Blue Card, NDIS Worker Screening Check and LCS2 Background and History Check.

Why DCR? For more than 25 years, DCR has been providing supported independent living, community access and child protection services across Southeast Queensland. Care, health, safety and wellbeing sit at the heart of what we do.

We’d love to hear from you.

DCR’s values are centred on teamwork, respect, trust and integrity.