Case Manager - Aged Care

Work Initiatives; North Sydney; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health & wellness benefits

Professional development opportunities

Flexible work-from-home arrangements

Travel kilometers paid

12% superannuation

Salary packaging

Supportive team culture

Values-driven organisation

Job summary

BaptistCare At Home is seeking a Care Facilitator to support clients across Sydney’s Inner West and surrounding areas. You will develop individualized care plans, coordinate services, and help clients live independently at home.

This full-time role offers flexible work-from-home arrangements, travel between LGAs, and a benefits package including 12% super, salary packaging, and professional development. You will collaborate with families and multidisciplinary teams to improve wellbeing.

Qualifications

• Bachelor’s Degree or Diploma in Community Services (Service Coordination or Case Management) or equivalent experience.
• Experience in the aged care sector or demonstrated transferable skills within another community-based service environment.
• Ability to work independently in the community and as part of a team.
• Strong communication, time management, and organisational skills.
• Intermediate computer skills and proficiency with email and apps.
• Valid Australian Driver Licence and reliable vehicle with a minimum Third Party Property Damage Insurance.

Responsibilities

• Visiting clients in the community referred for help at home.
• Developing and evaluating care plans tailored to individual needs.
• Building relationships with families and carers.
• Collaborating with multidisciplinary teams to implement best practice care.
• Documenting client progress using care management systems.
• Promoting BaptistCare's services and engaging with prospective clients to support growth in the local community.

Skills

Communication skills

Time management

Organisational skills

Education

Bachelor’s Degree or Diploma in Community Services

Tools

Care management systems

Job description

Are you passionate about making a difference in the lives of older Australians? Do you enjoy empowering people to live independently in their own homes? Do you want to join a supportive and values-driven organisation?

If you answered yes to these questions, then we have an exciting full-time opportunity with flexible work-from-home arrangements!

• A comprehensive range of Employee Benefits from health & wellness to professional development opportunities
• Flexible Monday to Friday schedule with work from home arrangements supported
• Salaried role + paid km's for travel + 12% super + salary packaging
• Supportive team culture where your contributions matter
• Join an organisation that values clients and staff
• Apply your care coordination and planning skills to support independent living at home

About the Role
As a Care Facilitator supporting clients across Sydney’s Inner West and surrounding areas, you will be part of our BaptistCare At Home team delivering quality care coordination and service planning to help clients remain living independently.

This position provides dedicated support with flexible coverage across additional LGAs in the Inner West, South East, Eastern Suburbs and nearby communities as required, so regular travel between locations is an important part of the role. You’ll work closely with clients and their families to develop individualised care plans, set achievable goals and connect them with services that enhance their wellbeing.

Your day may include:

• Visiting clients in the community referred for help at home
• Developing and evaluating care plans tailored to individual needs
• Building relationships with families and carers
• Collaborating with multidisciplinary teams to implement best practice care
• Documenting client progress using care management systems

Promoting BaptistCare's services and engaging with prospective clients to support growth in the local community

What You'll Bring
Required qualifications and experience:

• Bachelor’s Degree or Diploma in Community Services (Service Coordination or Case Management), or equivalent experience
• Experience in the aged care sector or demonstrated transferable skills within another community‑based service environment
• Ability to work independently in the community and as part of a team
• Strong communication, time management, and organisational skills
• Intermediate computer skills and proficiency with email and apps
• Valid Australian Driver Licence and reliable vehicle with a minimum Third Party Property Damage Insurance

About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all

The Employee Benefitsare endless when you join BaptistCare!
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.