Case Manager

Kanda; Ipswich City; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Monthly RDO

Wellness app access

Rewards hub with savings

Employee recognition programs

Orbit World Travel Club membership

Long‑term career opportunities

Job summary

Kanda in Ipswich is seeking a passionate Case Manager to lead the Children, Youth & Family Services team. This full‑time role will support young people in residential care, advocate for their needs, and guide a dedicated team of care workers to deliver consistent, person‑centred support.

You will collaborate with government and community partners to coordinate care, ensure compliance, and drive positive outcomes for vulnerable youth.

Qualifications

• Experience in children, youth and family services or similar at a supervisory level.
• Certificate IV, Diploma or Degree in relevant discipline.
• Strong understanding of Child Protection principles and working with government agencies.

Responsibilities

• Lead and support a team of residential care workers to deliver high‑quality, person‑centred care.
• Develop, implement and regularly review individual care plans for each young person.
• Collaborate with stakeholders, government agencies and partners for holistic support.
• Ensure mandatory reporting and administrative tasks are completed accurately and on time.
• Participate in supervision, meetings and stakeholder discussions to drive improvement.
• Provide direct care support when needed to maintain continuity of care.

Skills

Leadership

Team supervision

Interpersonal skills

Decision-making

Education

Certificate IV / Diploma or Degree in Child, Youth & Family Intervention or Social Work

Job description

Some roles are just jobs. This one leaves a mark.

We're looking for a passionate, hands‑on Case Manager to join Kanda's Children, Youth & Family Services team full‑time in Ipswich. You'll walk alongside young people in residential care every single day — supporting them, advocating for them and leading a dedicated team of residential care workers who show up and do the same.

This is the kind of role where your leadership shapes culture, your care shapes outcomes and the work you do genuinely changes the trajectory of a young person's life.

If that's what gets you out of bed in the morning, we'd love to meet you.

What you'll be doing

• Leading and supporting a team of residential care workers to deliver consistent, high‑quality and person‑centred care
• Developing, implementing and regularly reviewing individual care plans that truly reflect the needs and goals of each young person
• Collaborating with stakeholders, government agencies and community partners to ensure coordinated, holistic support
• Ensuring mandatory reporting and administrative tasks are completed accurately and on time, every time
• Actively participating in supervision, team meetings and stakeholder discussions to drive communication and continuous improvement
• Stepping in to provide direct care support to young people when needed to maintain continuity and consistency of care

You're the right person if…

• You have demonstrated experience in children, youth and family services or a similar sector at a management or supervisory level — and you lead with heart as much as skill
• You hold a Certificate IV, Diploma or Degree in Child, Youth & Family Intervention, Social Work or a related discipline
• You have a strong understanding of Child Protection principles and are confident working alongside government and non-government agencies
• You're a natural leader with excellent decision‑making and interpersonal skills who brings out the best in the people around you
• You hold a valid Driver's Licence, Working with Children Check, NDIS Worker Screening Clearance and LCS2 Approval (or willing to obtain)

Why Kanda

We believe the people who care for others deserve to be genuinely looked after too and we mean that. Here's what that looks like in practice:

• Monthly RDO - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long‑term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.
We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.