Case Manager

The Benevolent Society; Gosford; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 pa

Hybrid home/office options

Career progression & leadership培训

Cultural leave entitlements

Job summary

The Benevolent Society in Gosford is seeking a Child & Family Practitioner to support families at pivotal points in their lives. You will deliver strengths-based, home-focused support to keep children safe, connected and thriving within their family, using trauma-informed, culturally responsive practice.

Join a flexible, not-for-profit team with leadership training and career progression opportunities, and a hybrid work arrangement.

Qualifications

• Qualification in Social Work, Psychology, or related human services field (Diploma or higher).
• Experience delivering intensive casework with vulnerable children and families within relevant programs.
• Trauma-informed practice, child safety and risk assessment understanding.
• Strong communication and culturally safe engagement with families and partners.

Responsibilities

• Provide home-based intervention with regular family visits and direct engagement.
• Assess family strengths, needs, and risks and develop family-led support plans.
• Deliver practical and evidence-informed interventions including parenting support and advocacy.
• Maintain accurate documentation and collaborate with families and partner services.

Skills

Trauma-informed practice

Child safety & risk assessment

Strong communication

Culturally safe engagement

Case documentation

Education

Diploma or higher in Social Work / Psychology / Community Services or related field

Job description

• Permanent Full Time role based on Darkinjung lands in Gosford
• $85K - $100K + Super + Salary Packaging (salary dependent on qualifications and experience)
• Flexible Friendly organisation, career progression & leadership training opportunities

Our Organisation

At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work.

We're working towards a just society where everyone feels valued, safe and included. As a not-for-profit, independent and non-religious organisation, we proudly embrace diversity and are deeply committed to reconciliation. We welcome people from all backgrounds, identities and experiences to join us in creating positive change.

About the role

As a Child & Family Practitioner with the Families Together program, you will play a meaningful role in supporting families at a pivotal point in their lives. Working intensively and in partnership with families experiencing complex challenges, you will deliver strengths‑based, home‑focused support that helps keep children safe, connected and thriving within their family. Through trauma‑informed, culturally responsive and child‑centred practice, you’ll support families to build on what’s already working, reduce risk and create positive, lasting change.

This role offers the opportunity to form genuine, trusting relationships and see the real impact of your work over time. You will engage with families through regular home visits, undertake thoughtful assessments, develop achievable and family‑led plans, and coordinate practical, therapeutic and community supports. Alongside advocacy and collaboration with other services, you’ll be part of a passionate, growing team shaping a new Families Together program locally, contributing your ideas, expertise and values while being supported to do your best work in a role that is both professionally rewarding and deeply fulfilling.

Duties

• Provide home based intervention, including regular family visits and direct engagement.
• Assess family strengths, needs and risks, and develop clear family‑led support plans.
• Deliver practical and evidence‑informed interventions, including parenting support, advocacy and service coordination.
• Maintain accurate documentation and work collaboratively with families, colleagues and partner services.

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.
• Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.

Skills and Requirements

• Relevant qualification in Social Work, Psychology, Community Services or a related human services field (Diploma or higher).
• Experience delivering intensive casework with vulnerable children and families, ideally within family preservation, child protection or community‑based support programs.
• Sound understanding of trauma‑informed practice, child safety and risk assessment, with the ability to identify and respond to child protection concerns.
• Strong communication and engagement skills, including culturally safe practice and effective collaboration with families and service partners.
• Practical requirements, including confidence with case documentation and systems, a current NSW Driver’s Licence and NSW Working With Children Check.

If you identify as Aboriginal and/or Torres Strait Islander people, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

*Internally this role is known as Child and Family Practitioner.